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Front Desk Associate Resume Example

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FRONT DESK ASSOCIATE
Summary

Enthusiastic individual with exceptional skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • Customer service
  • Problem resolution
  • Organization
  • Business operations
  • MS Office
Experience
Front Desk Associate | 06/2020 to CurrentComfort Inn And Suites - Marion, IL
  • Greeted, registered and assigned guests to rooms.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Responded to inquiries and room requests made online, by phone or email.
  • Monitored reservations to track incoming parties and special events.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Computed guest billings and posted charges to room accounts.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Server Trainer | 12/2018 to 04/2020Ford's Garage - St. Petersburg, FL
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Prepared and led food service training programs to teach staff restaurant etiquette, task efficiency and food safety.
  • Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Partnered with team members to efficiently serve food and beverages.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Worked directly with servers for more than five shifts during the training process.
  • Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
  • Prepared salads and desserts to back up kitchen staff.
  • Enforced staff performance and servicestandards to deliver consistent and positive customer experiences.
Server | 07/2018 to 11/2018La Bella Vita - Bar Harbor, ME
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Promoted desserts, appetizers and specialty drinks.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Arranged each place setting attractively using clean, chip-free plates and utensils.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Partnered with team members to efficiently serve food and beverages.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Prepared desserts and expedited orders to back up kitchen staff.
  • Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
  • Greeted newly seated guests quickly and efficiently.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Server | 01/2017 to 07/2018Biaggi's Ristorante Italiano - Peoria, IL
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Processed customers' payments and provided receipts.
  • Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared and served cold, hot and alcoholic beverages to guests.
  • Greeted newly seated guests quickly and efficiently.
  • Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
  • Prepared soups and desserts to back up kitchen staff.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Partnered with team members to efficiently serve food and beverages.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
  • Arranged each place setting attractively using clean, chip-free plates and utensils.
  • Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
  • Promoted desserts, appetizers and specialty drinks.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Served off site buffet style events
Education and Training
John A Logan College - - Carterville,IL | | Some College (No Degree)Music
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Resume Overview

Companies Worked For:

  • Comfort Inn And Suites
  • Ford's Garage
  • La Bella Vita
  • Biaggi's Ristorante Italiano

School Attended

  • John A Logan College

Job Titles Held:

  • Front Desk Associate
  • Server Trainer
  • Server

Degrees

  • John A Logan College - Carterville , IL | Some College (No Degree)

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