Front Desk Associate Resume Example
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FRONT DESK ASSOCIATE
Summary
Enthusiastic individual with exceptional skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
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Experience
Front Desk Associate | 06/2020 to CurrentAledade - Denver , CO
- Greeted, registered and assigned guests to rooms.
- Set guest and group reservations and processed check-ins and check-outs.
- Managed guest check-in and check-out procedures, reservations and payments.
- Responded to inquiries and room requests made online, by phone or email.
- Monitored reservations to track incoming parties and special events.
- Managed customer complaints and rectified issues to complete satisfaction.
- Computed guest billings and posted charges to room accounts.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Arranged special accommodations for guests to maintain optimal satisfaction
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Drove loyalty by encouraging guests to sign up for rewards programs and return to brand for future accommodation needs.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Server Trainer |12/2018 to 04/2020Milestone Retirement Communities - Lexington , KY
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Prepared and led food service training programs to teach staff restaurant etiquette, task efficiency and food safety.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Controlled portion sizes and garnishing for optimal cost controls.
- Partnered with team members to efficiently serve food and beverages.
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Calculated charges, issued table checks and collected payments from customers.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Worked directly with servers for more than five shifts during the training process.
- Instructed new staff on restaurant facts, food handling procedures and techniques for maximizing efficiency.
- Prepared salads and desserts to back up kitchen staff.
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
Server | 07/2018 to 11/2018Marcus Corporation - Rochester , MN
- Operated POS terminals to input orders, split bills and calculate totals.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Promoted desserts, appetizers and specialty drinks.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Arranged each place setting attractively using clean, chip-free plates and utensils.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Partnered with team members to efficiently serve food and beverages.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Prepared desserts and expedited orders to back up kitchen staff.
- Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
- Greeted newly seated guests quickly and efficiently.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Server | 01/2017 to 07/2018Marcus Corporation - Bellevue , NE
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Processed customers' payments and provided receipts.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Prepared and served cold, hot and alcoholic beverages to guests.
- Greeted newly seated guests quickly and efficiently.
- Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
- Prepared soups and desserts to back up kitchen staff.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Partnered with team members to efficiently serve food and beverages.
- Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.
- Arranged each place setting attractively using clean, chip-free plates and utensils.
- Cleaned dining area between guests with efficient sweeping, glass washing and spill removal.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Promoted desserts, appetizers and specialty drinks.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
- Served off site buffet style events
Education and Training
John A Logan College - - City,State | | Some College (No Degree)Music
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Resume Overview
School Attended
- John A Logan College
Job Titles Held:
- Front Desk Associate
- Server Trainer
- Server
Degrees
- John A Logan College - City , State | Some College (No Degree)
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