Competent Hospitality professional well-versed in Hospitality procedures and standards. Skilled in efficiently addressing customer responses, documentation and bills to manage smooth daily operations. Top-notch relationship-building and communication skilled gained during 8 years of related experience. Self-motivated, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Enthusiastic Front Desk Associate with 2 years of experience in hospitality. Successful at remembering specific guest needs and proving excellent care. Knowledgeable about modern computer systems.
- Decision Making
- Room Assignment
- Issue Escalation
- Room Key Issuance
- Customer Service
- Microsoft Office
- Invoicing and Billing
- Feedback Collection
- Housekeeping Notification
- Payment Collection
- Records Management
- Check In and Check Out Procedures
- Reservations Management
- Common Area Maintenance
- Guest Registration
- Account Balancing
- Appointment Confirmation
- Problem Solving
- Paperwork Processing
- Cash Handling
- Team Supervision
- Office Organization
- Documentation and Recordkeeping
- Front Office Management
Breckenridge, CO, 02/2021 - 08/2021
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Verified and collected client payments.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Answered phone and emails to make reservations and take guest information.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Set guest and group reservations and processed check-ins and check-outs.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Weston, MO, 12/2019 - 04/2020
- Assisted with customer requests and answered questions to improve satisfaction.
- Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Handled merchandising and restocking needs for multiple checkout lanes.
- Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
- Directed merchandising and signage updates for weekly and seasonal promotional changes.
- Counted and balanced cashier drawers.
- Cleaned and stocked front end areas, including register changing tapes and ribbons.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
- Complied with cash handling procedures to meet regional cashier variance policy.
Scotts Valley, CA, 06/2017 - 12/2019
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Searcy, AR, 03/2014 - 03/2015
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
- Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
- Managed shifts in absence of store manager to deliver excellent customer service needs are met.
- Delivered level of service to customers in effort to build upon relationships for future clients.
- Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
- Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.
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School Attended
- Sonora High School
- Columbia College
Job Titles Held:
- Front Desk Associate
- Cashier Assistant
- Manager
- Manager
Degrees
- High School Diploma
- Some College (No Degree)
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