Front Desk Associate Resume Example Company Name

JolimarieBuster

Summary

Competent Hospitality professional well-versed in Hospitality procedures and standards. Skilled in efficiently addressing customer responses, documentation and bills to manage smooth daily operations. Top-notch relationship-building and communication skilled gained during 8 years of related experience. Self-motivated, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Enthusiastic Front Desk Associate with 2 years of experience in hospitality. Successful at remembering specific guest needs and proving excellent care. Knowledgeable about modern computer systems.

Skills

Decision Making
Room Assignment
Issue Escalation
Room Key Issuance
Customer Service
Microsoft Office
Invoicing and Billing
Feedback Collection
Housekeeping Notification
Payment Collection
Records Management
Check In and Check Out Procedures

Reservations Management
Common Area Maintenance
Guest Registration
Account Balancing
Appointment Confirmation
Problem Solving
Paperwork Processing
Cash Handling
Team Supervision
Office Organization
Documentation and Recordkeeping
Front Office Management

Experience

Front Desk Associate|Company Name - City, State|02/2021 - 08/2021

Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Handled payment processing and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Managed customer complaints and rectified issues to complete satisfaction.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Verified and collected client payments.
Delivered friendly and knowledgeable support to current and prospective customers.
Answered phone and emails to make reservations and take guest information.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Set guest and group reservations and processed check-ins and check-outs.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.

Cashier Assistant|Company Name - City, State|12/2019 - 04/2020

Assisted with customer requests and answered questions to improve satisfaction.
Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Handled merchandising and restocking needs for multiple checkout lanes.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Directed merchandising and signage updates for weekly and seasonal promotional changes.
Counted and balanced cashier drawers.
Cleaned and stocked front end areas, including register changing tapes and ribbons.
Processed customer payments quickly and returned exact change and receipts.
Welcomed customers, offering assistance to help find store items.
Complied with cash handling procedures to meet regional cashier variance policy.

Manager|Company Name - City, State|06/2017 - 12/2019

Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.

Manager|Company Name - City, State|03/2014 - 03/2015

Trained employees on additional job positions to maintain coverage of roles at all times.
Assigned tasks to associates to fit skill levels and maximize team performance.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
Managed shifts in absence of store manager to deliver excellent customer service needs are met.
Delivered level of service to customers in effort to build upon relationships for future clients.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.

Education and Training

Sonora High School|City|06/2018High School Diploma

Columbia College|CitySome College (No Degree)

Resume Overview

School Attended

Sonora High School
Columbia College

Job Titles Held:

Front Desk Associate
Cashier Assistant
Manager

Degrees

High School Diploma
Some College (No Degree)

Front Desk Associate Resume Example

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