Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Competent Hospitality professional well-versed in Hospitality procedures and standards. Skilled in efficiently addressing customer responses, documentation and bills to manage smooth daily operations. Top-notch relationship-building and communication skilled gained during 8 years of related experience. Self-motivated, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Enthusiastic Front Desk Associate with 2 years of experience in hospitality. Successful at remembering specific guest needs and proving excellent care. Knowledgeable about modern computer systems.

Skills
  • Decision Making
  • Room Assignment
  • Issue Escalation
  • Room Key Issuance
  • Customer Service
  • Microsoft Office
  • Invoicing and Billing
  • Feedback Collection
  • Housekeeping Notification
  • Payment Collection
  • Records Management
  • Check In and Check Out Procedures
  • Reservations Management
  • Common Area Maintenance
  • Guest Registration
  • Account Balancing
  • Appointment Confirmation
  • Problem Solving
  • Paperwork Processing
  • Cash Handling
  • Team Supervision
  • Office Organization
  • Documentation and Recordkeeping
  • Front Office Management
Education and Training
Sonora High School Sonora, Expected in 06/2018 High School Diploma : - GPA :
Columbia College Columbia, Expected in : - GPA :
Experience
Breckenridge Grand Vacations - Front Desk Associate
Breckenridge, CO, 02/2021 - 08/2021
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Verified and collected client payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Answered phone and emails to make reservations and take guest information.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Vail Resorts - Cashier Assistant
Weston, MO, 12/2019 - 04/2020
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Handled merchandising and restocking needs for multiple checkout lanes.
  • Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front end areas, including register changing tapes and ribbons.
  • Processed customer payments quickly and returned exact change and receipts.
  • Welcomed customers, offering assistance to help find store items.
  • Complied with cash handling procedures to meet regional cashier variance policy.
Marten Transport - Manager
Scotts Valley, CA, 06/2017 - 12/2019
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Marten Transport - Manager
Searcy, AR, 03/2014 - 03/2015
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Evaluated operational trends and proactively adjusted strategies to maintain alignment between performance and objectives.
  • Managed shifts in absence of store manager to deliver excellent customer service needs are met.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Upheld company's high standards for business via leading by example and encouraging all team members to adhere to corporate policies.

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Resume Overview

School Attended

  • Sonora High School
  • Columbia College

Job Titles Held:

  • Front Desk Associate
  • Cashier Assistant
  • Manager
  • Manager

Degrees

  • High School Diploma
  • Some College (No Degree)

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