Front Desk Associate resume example with 1+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Friendly and prompt Front Service Associate with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. I'm looking to expand with a well known company to advance my skills. As well as to showcase my talents with a strong ability in customer service and personability to grow professionally and personally.
Skills
Conflict Resolution
Multi-Line Phone Systems
Customer Complaint Resolution
Administrative support
Safety training
Event planning
Activity coordination
Facilities maintenance
Problem resolution
Team building
Customer service
Equipment sanitization
Work History
Front Desk Associate, 02/2021 to Current Breckenridge Grand Vacations – Breckenridge, CO,
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Oversaw fast-paced front desk operations at busy gym facility with as many as 50 daily and reoccurring guests.
Performed basic daily bookkeeping tasks.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Swiftly responded to patrons requests and other inquiries made via establishment phone.
Updated customer accounts with EFT and card charges, including daily, monthly, and annual service bills.
Delivered quality customer service to address urgent needs and cleaning requests.
Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
Handled equipment, chemicals and materials properly and with caution.
Used time management and efficient cleaning methods to meet deadlines.
Responded immediately from personnel to clean up spills and wet floors.
Maintained optimal supply levels to meet daily and special cleaning needs.
Cleaned, vacuumed and dusted all areas of the Black Card Spa to maintain organized, professional appearance for employees and clients.
Recreation Assistant, 08/2019 to 06/2020 Benchmark Senior Living – Trumbull, CT,
Opened, closed, and secured facilities at prescribed times to accommodate scheduled activities.
Responded to public inquiries to provide information about programs and facilities.
Performed light custodial duties to provide clean and inviting facilities.
Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
Maintained order among participants and spectators to enforce conduct rules conformance.
Inspected and cleaned golf equipment and supplies to maintain operational standards.
Factored-in abilities, needs and interests of participants in development of events and programs.
Restaurant Hostess, 08/2018 to 02/2019 Omni Hotels – Dallas, TX,
Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Monitored dining area to assess server capacity and estimate wait times.
Communicated with kitchen staff about cook times to foster customer satisfaction.
Supported serving staff, food runners and management to keep dining room presentable and ready for guests.
Answered telephone to provide dining information and take party reservations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Accommodated guests with children and special needs to promote comfortable dining experience.
Helped to plan and execute parties for more than 12 guests, including coordinating menus and preparing tables.
Checked dining and serving areas every half hour to verify proper cleanliness and readiness for guests.
Developed long-term relationships with customers which increased repeat business.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Gym Aide, 03/2018 to 07/2018 Long Fitness Center – City, STATE,
Used POS system to assist with new membership cards, change of address and billing questions.
Monitored inventory of supplies and equipment and requested replacements or upgrades and operated computer software packages to assist customers.
Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.
Discussed fitness classes with members to fit lifestyle goals, addressing any physical limitations. Educated and encouraged members and guests about available fitness programs and classes and guided fitness equipment users in proper, safe and beneficial operation.
Answered phones, issued equipment and completed guest check-in.
Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests and set up and tore down gym equipment.
Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Collaborated with peers to deliver consistent service and promote customer retention.
Addressed all issues to patron satisfaction, escalating more critical problems to management.
Educated patrons on facilities, event options and rules and regulations.
Attended all offered trainings to build customer service and safety concerns.
Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
Education
MBA: Sports Management, Expected in 05/2026 University of New Mexico - Albuquerque, NM GPA:
GED: , Expected in 07/2016 Central New Mexico Community College - Albuquerque, NM GPA:
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