Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Results-driven Front Desk with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. Service-oriented Front Desk Agent with 15+ years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events, with proficiency in Cloud Beds. Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to individualized client care. Successful at multitasking and basic bookkeeping.

  • Cash transactions
  • Multi-line phone systems
  • Hospitality services
  • Conflict management
  • Microsoft Office
  • American Disabilities Act understanding
  • Keenness of insight
  • Administrative skills
  • Bookkeeping
  • Listening skills
  • Communications
  • Supervision
  • Customer service
  • Business operations
05/2020 to Current Front Desk Associate Breckenridge Grand Vacations | Breckenridge, CO,
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Managed customer complaints and rectified issues to complete satisfaction.
02/2020 to 05/2020 Assistant Store Manager Columbia Sportswear Company | Portland, OR,
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Worked the front counter, POS systems, ran Casino
  • Promoted and supported strong relationships with local community organizations in surrounding area.
09/2017 to 11/2019 Housing Case Manager Aids Healthcare Foundation | Sherman Oaks, CA,
  • Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
  • Educated family members and helped each support clients by improving coping techniques.
  • Developed and optimized treatment plans to help clients continue to progress.
  • Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Created agendas and communication materials for team meetings.
  • Worked with clients to maintain better living habits and maintain housing
  • Improved operations by working with team members and customers to find workable solutions.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Performed site evaluations, customer surveys and team audits.
01/2010 to 06/2017 Property Manager Us Storage Centers | Hemet, CA,
  • Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
  • Monitored and documented all income, including delinquencies.
  • Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
  • Oversaw projects through timely completion, including inquiry response, event coordination.
  • Maintained accurate and updated websites and printed materials.
  • Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
  • Increased occupancy from 46% to 100% through working with community resources, non-profit agencies.
  • Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
  • Conducted annual re-examination appointments and housekeeping inspections.
  • Monitored common areas for cleanliness and safety.
  • Updated tenant and unit information to keep current in housing database.
  • Managed all day-to-day activities involving tenants, subcontractors and property management.
  • Maintained tenant relations with regular tenant visits and phone calls.
  • Coordinated general maintenance and repairs to keep facilities operational and attractive.
  • Directed collection of more than $100,000 in monthly income with consistently high payment rates.
  • Monitored all infrastructure and building expenses and reviewed and approved invoices.
  • Fostered good working relationships with owner, and residents.
  • Established and implemented leasing goals while managing effective lease expiration program.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
Education and Training
Expected in 02/2010 Associate of Arts | Business Administration AIU, , GPA:

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School Attended

  • AIU

Job Titles Held:

  • Front Desk Associate
  • Assistant Store Manager
  • Housing Case Manager
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