Results-driven Front Desk with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. Service-oriented Front Desk Agent with 15+ years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events, with proficiency in Cloud Beds. Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to individualized client care. Successful at multitasking and basic bookkeeping.
|
|
- Managed guest check-in and check-out procedures, reservations and payments.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Managed customer complaints and rectified issues to complete satisfaction.
- Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Collaborated with visual merchandising team to develop strategies to drive profitability.
- Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
- Worked the front counter, POS systems, ran Casino
- Promoted and supported strong relationships with local community organizations in surrounding area.
- Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
- Educated family members and helped each support clients by improving coping techniques.
- Developed and optimized treatment plans to help clients continue to progress.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Created agendas and communication materials for team meetings.
- Worked with clients to maintain better living habits and maintain housing
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Performed site evaluations, customer surveys and team audits.
- Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
- Monitored and documented all income, including delinquencies.
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
- Oversaw projects through timely completion, including inquiry response, event coordination.
- Maintained accurate and updated websites and printed materials.
- Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
- Increased occupancy from 46% to 100% through working with community resources, non-profit agencies.
- Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
- Conducted annual re-examination appointments and housekeeping inspections.
- Monitored common areas for cleanliness and safety.
- Updated tenant and unit information to keep current in housing database.
- Managed all day-to-day activities involving tenants, subcontractors and property management.
- Maintained tenant relations with regular tenant visits and phone calls.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Directed collection of more than $100,000 in monthly income with consistently high payment rates.
- Monitored all infrastructure and building expenses and reviewed and approved invoices.
- Fostered good working relationships with owner, and residents.
- Established and implemented leasing goals while managing effective lease expiration program.
- Inspected properties regularly to identify deficiencies and schedule repairs.
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Disclaimer
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume scorecould be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
- Clear Contact Info
- Completeness
- Formatting
- Length
- Measurable Results
- Personalization
- Strong Summary
- Target Job
- Typos
Resume Overview
School Attended
- AIU
Job Titles Held:
- Front Desk Associate
- Assistant Store Manager
- Housing Case Manager
- Property Manager
Degrees
- Associate of Arts
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy