Front Desk Associate Resume Example The Sturgis Motel

FRONT DESK ASSOCIATE

Summary

Results-driven Front Desk with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings. Service-oriented Front Desk Agent with 15+ years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events, with proficiency in Cloud Beds. Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to individualized client care. Successful at multitasking and basic bookkeeping.

Skills

Cash transactions
Multi-line phone systems
Hospitality services
Conflict management
Microsoft Office
American Disabilities Act understanding
Keenness of insight

Administrative skills
Bookkeeping
Listening skills
Communications
Supervision
Customer service
Business operations

Experience

Front Desk Associate
Sturgis, SDThe Sturgis Motel/May 2020 to Current

Managed guest check-in and check-out procedures, reservations and payments.
Arranged special accommodations for guests to maintain optimal satisfaction.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Managed customer complaints and rectified issues to complete satisfaction.

Assistant Store Manager
Sturgis, SDCorner Pantry - MG Oil/Feb 2020 to May 2020

Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Collaborated with visual merchandising team to develop strategies to drive profitability.
Oversaw aspects of maintenance, inventory and daily activity management to provide optimized retail environment .
Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
Worked the front counter, POS systems, ran Casino
Promoted and supported strong relationships with local community organizations in surrounding area.

Housing Case Manager
Everett, WACatholic Community Services Of Western Washington/Sep 2017 to Nov 2019

Assessed mental and physical conditions of clients by consulting with professionals, conducting interviews and completing assessments.
Educated family members and helped each support clients by improving coping techniques.
Developed and optimized treatment plans to help clients continue to progress.
Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Created agendas and communication materials for team meetings.
Worked with clients to maintain better living habits and maintain housing
Improved operations by working with team members and customers to find workable solutions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Performed site evaluations, customer surveys and team audits.

Property Manager
Everett, WAEpping Properties - Self Employed/Jan 2010 to Jun 2017

Developed and managed highly skilled on-site staff through effective recruitment, training and motivation.
Monitored and documented all income, including delinquencies.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features.
Oversaw projects through timely completion, including inquiry response, event coordination.
Maintained accurate and updated websites and printed materials.
Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
Increased occupancy from 46% to 100% through working with community resources, non-profit agencies.
Enhanced event space quality by partnering with construction crews and contractors to complete maintenance and repairs.
Conducted annual re-examination appointments and housekeeping inspections.
Monitored common areas for cleanliness and safety.
Updated tenant and unit information to keep current in housing database.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Maintained tenant relations with regular tenant visits and phone calls.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Directed collection of more than $100,000 in monthly income with consistently high payment rates.
Monitored all infrastructure and building expenses and reviewed and approved invoices.
Fostered good working relationships with owner, and residents.
Established and implemented leasing goals while managing effective lease expiration program.
Inspected properties regularly to identify deficiencies and schedule repairs.

Education and Training

Associate of Arts: Business AdministrationAIUFeb 2010

Resume Overview

Companies Worked For:

The Sturgis Motel
Corner Pantry - MG Oil
Catholic Community Services Of Western Washington
Epping Properties - Self Employed

School Attended

Job Titles Held:

Front Desk Associate
Assistant Store Manager
Housing Case Manager
Property Manager

Degrees

Associate of Arts : Business Administration

Front Desk Associate Resume Example

Resume Score: 80%

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