Front Desk Associate resume example with 2+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to individualized client care. Successful at multitasking and basic bookkeeping. Self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Skills
Customer Service
Customer Care
Surveillance
Typing
Time Management
Hospitality services
Multi-line phone systems
Cash transactions
Administrative skills
Listening skills
Bookkeeping
Keenness of insight
Conflict management
American Disabilities Act understanding
Key carding
Transportation information
Guest amenities
Credit and cash payments
Safety and security procedures
Reservations
Company policies and procedures
Inventory oversight
Team oversight
Education and Training
University of Northwestern OhioLima, OHExpected in 02/2014 ā āAssociate:HVAC in HVAC/Applied Science - GPA:
Troy High SchoolTroy, OHExpected in 05/2010 ā āDiploma: - GPA:
Experience
Capital Vacations - Front Desk Associate Fort Lauderdale, FL, 05/2021 - Current
Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
Handled payment processing and provided customers with receipts and proper bills and change.
Managed guest check-in and check-out procedures, reservations and payments.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Managed customer complaints and rectified issues to complete satisfaction.
Verified and collected client payments.
Delivered friendly and knowledgeable support to current and prospective customers.
Answered phone and emails to make reservations and take guest information.
Trained newly hired employees on front desk procedures and business operations.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Greeted, registered and assigned guests to rooms.
Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Set guest and group reservations and processed check-ins and check-outs.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Responded to inquiries and room requests made online, by phone or email.
Arranged special accommodations for guests to maintain optimal satisfaction.
Contacted customers and guests to confirm reservations.
Artis Senior Living - Security Guard Sunshine Ranches, FL, 01/2020 - 05/2021
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Responded to and thoroughly investigated all reported incidents to protect company assets.
Warned persons of rule infractions or violations and evicted violators from premises.
Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Collaborated with local law enforcement agencies to support criminal investigations.
Guarded restricted areas to prevent unauthorized entry.
Trained new security officers on safety protocols and company standards.
Supervised property entrances and exits and monitored employee safety.
Patrolled and secured industrial and commercial premises to prevent intrusion.
Recorded required data for incident reports and files quickly and accurately.
Wrote detailed reports regarding daily security activities and notable incidents.
Demonstrated strong attention to detail and accuracy when providing information to Security Management.
Artis Senior Living - Security Guard Boynton Beach, FL, 05/2019 - 07/2019
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Responded to and thoroughly investigated all reported incidents to protect company assets.
Warned persons of rule infractions or violations and evicted violators from premises.
Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
American Honda - CSR - Customer Service Representative City, STATE, 11/2018 - 04/2019
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