LiveCareer-Resume

Front Desk Associate resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to individualized client care. Successful at multitasking and basic bookkeeping. Self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Skills
  • Customer Service
  • Customer Care
  • Surveillance
  • Typing
  • Time Management
  • Hospitality services
  • Multi-line phone systems
  • Cash transactions
  • Administrative skills
  • Listening skills
  • Bookkeeping
  • Keenness of insight
  • Conflict management
  • American Disabilities Act understanding
  • Key carding
  • Transportation information
  • Guest amenities
  • Credit and cash payments
  • Safety and security procedures
  • Reservations
  • Company policies and procedures
  • Inventory oversight
  • Team oversight
Education and Training
University of Northwestern Ohio Lima, OH Expected in 02/2014 Associate : HVAC in HVAC/Applied Science - GPA :
Troy High School Troy, OH Expected in 05/2010 Diploma : - GPA :
Experience
Capital Vacations - Front Desk Associate
Fort Lauderdale, FL, 05/2021 - Current
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Verified and collected client payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Answered phone and emails to make reservations and take guest information.
  • Trained newly hired employees on front desk procedures and business operations.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Greeted, registered and assigned guests to rooms.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Contacted customers and guests to confirm reservations.
Artis Senior Living - Security Guard
Sunshine Ranches, FL, 01/2020 - 05/2021
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Responded to and thoroughly investigated all reported incidents to protect company assets.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
  • Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Collaborated with local law enforcement agencies to support criminal investigations.
  • Guarded restricted areas to prevent unauthorized entry.
  • Trained new security officers on safety protocols and company standards.
  • Supervised property entrances and exits and monitored employee safety.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Recorded required data for incident reports and files quickly and accurately.
  • Wrote detailed reports regarding daily security activities and notable incidents.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
Artis Senior Living - Security Guard
Boynton Beach, FL, 05/2019 - 07/2019
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Responded to and thoroughly investigated all reported incidents to protect company assets.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
  • Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
American Honda - CSR - Customer Service Representative
City, STATE, 11/2018 - 04/2019
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.

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Resume Overview

School Attended

  • University of Northwestern Ohio
  • Troy High School

Job Titles Held:

  • Front Desk Associate
  • Security Guard
  • Security Guard
  • CSR - Customer Service Representative

Degrees

  • Associate
  • Diploma

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