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Front Desk Associate Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to individualized client care. Successful at multitasking and basic bookkeeping. Self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.

Skills
  • Customer Service
  • Customer Care
  • Surveillance
  • Typing
  • Time Management
  • Hospitality services
  • Multi-line phone systems
  • Cash transactions
  • Administrative skills
  • Listening skills
  • Bookkeeping
  • Keenness of insight
  • Conflict management
  • American Disabilities Act understanding
  • Key carding
  • Transportation information
  • Guest amenities
  • Credit and cash payments
  • Safety and security procedures
  • Reservations
  • Company policies and procedures
  • Inventory oversight
  • Team oversight
Experience
Front Desk Associate, 05/2021 to Current
Capital Vacations Fort Lauderdale, FL,
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Verified and collected client payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Answered phone and emails to make reservations and take guest information.
  • Trained newly hired employees on front desk procedures and business operations.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Greeted, registered and assigned guests to rooms.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Responded to inquiries and room requests made online, by phone or email.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Contacted customers and guests to confirm reservations.
Security Guard, 01/2020 to 05/2021
Artis Senior Living Sunshine Ranches, FL,
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Responded to and thoroughly investigated all reported incidents to protect company assets.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
  • Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Collaborated with local law enforcement agencies to support criminal investigations.
  • Guarded restricted areas to prevent unauthorized entry.
  • Trained new security officers on safety protocols and company standards.
  • Supervised property entrances and exits and monitored employee safety.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Recorded required data for incident reports and files quickly and accurately.
  • Wrote detailed reports regarding daily security activities and notable incidents.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
Security Guard, 05/2019 to 07/2019
Artis Senior Living Boynton Beach, FL,
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
  • Responded to and thoroughly investigated all reported incidents to protect company assets.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
  • Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
CSR - Customer Service Representative, 11/2018 to 04/2019
American Honda City, STATE,
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Education and Training
Associate: HVAC in HVAC/Applied Science, Expected in 02/2014
to
University of Northwestern Ohio - Lima, OH
GPA:
Diploma: , Expected in 05/2010
to
Troy High School - Troy, OH
GPA:

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84Good

Resume Strength

  • Formatting
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • University of Northwestern Ohio
  • Troy High School
Job Titles Held:
  • Front Desk Associate
  • Security Guard
  • Security Guard
  • CSR - Customer Service Representative
Degrees
  • Associate
  • Diploma