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front desk associate resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Welcoming Front Desk Associate with 5 years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Friendly and prompt Front Service Clerk with good skills using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and finesse handling front office operations. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Hardworking officer skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.

Skills
  • Basic Food Service
  • Room Key Issuance
  • Customer Service
  • Problem Solving
  • Room Assignment
  • Guest Registration
  • Check In and Check Out Procedures
  • Microsoft Office
  • Payment Collection
  • Cash Handling
  • Data Entry
  • Staff supervision
  • Security Checks
  • Inmate Supervision
  • Head Counts
  • Proficient in Microsoft Office
  • Customer Relationships
  • Shelving and Storage
  • Motivated Team Player
  • Customer and Call Response
Work History
05/2021 to 07/2021 Front Desk Associate Capital Vacations | Hilton Head Island, SC,
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Asked customers questions to meet special requests.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained cleanliness and organization of front desk area.
  • Answered guest questions and referred to local points of interest.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Collected room deposits, fees and payments.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
10/2020 to 02/2021 Correctional Officer City Of Johnson City | Johnson City, TN,
  • Booked new inmates into facility and processed inmates for release.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Arranged for medical and dental care of inmates.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
05/2017 to 02/2020 Fresh Associate Amazon | Troy, MI,
  • Organized storage areas to maximize capacity, minimize product handling and satisfy temperature requirements.
  • Developed and maintained schedule for staging and delivering orders.
  • Delegated workload of department fairly and evenly and motivated team to top performance and loyalty.
  • Controlled and tracked inventory loss due to spoilage or unmet quality standards.
  • Arranged merchandise in optimum locations according to shelf allocation established by management, with focus on convenient customer access.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Assessed quality control levels on selected addresses and determined acceptability of samples.
  • Kept work areas neat, clean and free from debris.
  • Assisted customers with large and heavy loads by transporting packages to customers' vehicles.
  • Interacted with guests in friendly and knowledgeable way.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Greeted customers and directed to requested products.
  • Stocked shelves to match planogram images and instructions.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Greeted store customers and discussed needs.
  • Stocked shelves, racks, and cases with new or transferred merchandise.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
11/2014 to 05/2016 Assistant Store Manager Lakeshore Learning Materials | Indianapolis, IN,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Walked through store areas every two hours to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed and interpreted store trends to facilitate planning.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
Education
Expected in 05/2012 to to High School Diploma | Lumberton High School, Lumberton, MS GPA:

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Resume Overview

School Attended

  • Lumberton High School

Job Titles Held:

  • Front Desk Associate
  • Correctional Officer
  • Fresh Associate
  • Assistant Store Manager

Degrees

  • High School Diploma

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