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Front Desk Associate Resume Example

Resume Score: 80%

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Andrea
Hayes
Professional Summary

Client-focused Front Desk Agent with outstanding ability to multitask and provide specialized care. Detail-oriented worker with knowledge of bookkeeping and daily auditing. Success and providing excellent care in high-stress situations. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

Skills
  • Registration
  • Cash handling
  • File management
  • Credit card handling
  • Housekeeping
  • Office administration
  • Mail handling
  • Conflict resolution
  • Word processing
  • Data entry
  • Administrative support
  • Surveillance
  • Sorting and labeling
  • Decision-making abilities
  • Problem-solving skills
  • Staff management
Education
Timber Lake Job CorpsEstacada, OR10/2011High School Diploma
  • Professional development completed in Office Administration.
Portland Community CollegePortland, OR06/2016AAOT - Transfer Degree: Anthropology
Portland State UniversityPortland, ORExpected in 09/2021Bachelor of Arts: Cultural Anthropology
Work History
City Of Portland Oregon- Front Desk Associate
Portland, OR02/2019 - 06/2019
  • Counted cash in register drawer at beginning and end of shift.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Assisted customers by answering questions and fulfilling requests.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Assisted customers with special services, account updates and promotional options.
Oregon Museum Of Science And Industry Omsi- Front Desk Guest Service Representative
Portland, OR05/2018 - 08/2018
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
The Children's Place- Assistant Store Manager
Portland, OR10/2017 - 01/2018
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Advanced to keyholder and assistant manager-in-charge in manager's absence.
  • Conducted store inventories once per quarter.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised and evaluated staff of 3 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Walked through store areas every hour to identify and proactively resolve issues negatively impacting operations.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Performed mandatory audits to ensure compliance in all areas were met.
  • Monitored security and handled incidents calmly.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Kin Living- Lead Concierge
Portland, OR09/2016 - 11/2017
  • Arranged for transportation to and from airport, train station and events for visitors.
  • Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
  • Controlled digital access, used confidential waste bins and shredders, and locked document storage cabinets to protect confidential files, reports and fiscal data.
  • Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision.
  • Received incoming calls and messages and addressed or triaged phone requests.
  • Sorted incoming mail and faxes and expedited urgent correspondence for immediate attention.
  • Conducted training and change management processes to improve operations.
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Resume Overview

Companies Worked For:

  • City Of Portland Oregon
  • Oregon Museum Of Science And Industry Omsi
  • The Children's Place
  • Kin Living

School Attended

  • Timber Lake Job Corps
  • Portland Community College
  • Portland State University

Job Titles Held:

  • Front Desk Associate
  • Front Desk Guest Service Representative
  • Assistant Store Manager
  • Lead Concierge

Degrees

  • High School Diploma
    AAOT - Transfer Degree : Anthropology
    Bachelor of Arts : Cultural Anthropology

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