LiveCareer-Resume

front desk associate resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Skills
  • Multi-Line Phone Systems
  • Verbal and Written Communication
  • Customer Service
  • Phone and Email Etiquette
  • Payment Processing
  • Teamwork and Collaboration
  • Inquiry Response
  • Records Management
  • Problem Solving
  • Invoicing and Billing
  • Decision Making
  • Computer Skills
  • Problem-Solving
  • Data Gathering
  • Check In and Check Out Procedures
  • Guest Registration
  • Cash Transactions
  • Hospitality Services
Experience
08/2020 to Current
Front Desk Associate Mid Atlantic Retina Bala Cynwyd, PA,
  • Reviewed accounts to assess open charges and answer customer questions.
  • Answered phone and emails to make reservations and take guest information.
  • Cultivated professional relationships with patients, improving customer retention through coordinated service.
  • Handled payment processing and provided Patients with receipts and proper bills and change.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Coordinated with housekeeping, maintenance and grounds teams to address patients needs with professionalism and detail orientation.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Managed patients check-in and check-out procedures, reservations and payments.
  • Delivered friendly and knowledgeable support to current and prospective patients
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Verified and collected client payments.
  • Greeted incoming patients warmly
  • Welcomed patients to front desk and engaged in friendly conversations while conducting check-in process.
  • Drafted patients invoices and posted charges to individual accounts.
  • Managed patients complaints and rectified issues to complete satisfaction.
  • Collect Patients Insurance Information.
  • Schedule and rearrange appointments for patients.
  • Called upon physicians to give updates on patient care.
  • Completed basic bookkeeping and document filing.
12/2018 to Current
Front Desk Associate Mid Atlantic Retina Marlton, NJ,
  • Reviewed accounts to assess open charges and answer customer questions.
  • Answered phone and emails to make reservations and take guest information.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Coordinated with housekeeping, maintenance and grounds teams to address guest needs with professionalism and detail orientation.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Conducted transactions, confirming patient information and processing according to standard protocol.
  • Verified and collected client payments.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
07/2020 to 02/2021
Sales Associate Bob's Discount Furniture Remote, VA,
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked with fellow sales team members to achieve group targets.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Developed trusting relationships with customers by making personal connections.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Used technology resources to assist customers in locating and selecting items.
  • Assessed customer needs to provide assistance and information on product features.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Collected payments and provided accurate change.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Adhered to company initiatives and achieved established goals.
10/2019 to 01/2020
Sales Associate Bob's Discount Furniture Remote, WI,
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked with fellow sales team members to achieve group targets.
  • Answered incoming telephone calls to provide store, products and services information.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Assessed customer needs to provide assistance and information on product features.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Collected payments and provided accurate change.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Adhered to company initiatives and achieved established goals.
06/2016 to 08/2019
Camp Counselor (Seasonal) Fogo De Chao Los Angeles, CA,
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Coordinated and led group activities for campers and counselors.
  • Delivered set curriculum to team of campers to promote engaging and fun atmosphere.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Tracked attendance, checking off present individuals.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
  • Assessed needs and interests of individuals and groups and planned activities accordingly.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Managed daily operations of recreational facilities.
  • Organized, led and promoted interest in recreational activities.
  • Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioral issues.
11/2017 to 07/2018
Cashier BJ's Wholesale City, STATE,
  • Helped customers find specific products, answered questions and offered product advice.
  • Answered customer questions and provided store information.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers.
  • Collected payments and provided accurate change.
  • Used suggestive selling techniques to promote add-on sales.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Verified customer age requirement for alcohol or tobacco purchases.
Education and Training
Expected in 05/2022 to to
Bachelor of Arts: History
Western Connecticut State University - Danbury, CT
GPA:
Certifications
  • School Violence Prevention and Intervention certification.
  • ATAS certification.
  • DASA Certification.
  • Reporter Training Identifying and reporting Child abuse and Maltreatment Certification.

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Resume Overview

School Attended

  • Western Connecticut State University

Job Titles Held:

  • Front Desk Associate
  • Front Desk Associate
  • Sales Associate
  • Sales Associate
  • Camp Counselor (Seasonal)
  • Cashier

Degrees

  • Bachelor of Arts

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