Front Desk Associate Resume Example
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FRONT DESK ASSOCIATE
Summary
Skills
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Experience
Front Desk Associate, Eyemart Express, January 2019-CurrentGrand Forks , ND
- Managed guest check-in and check-out procedures, reservations and payments.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Monitored reservations to track incoming parties and special events.
- Greeted, registered and assigned guests to rooms.
- Managed customer complaints and rectified issues to complete satisfaction.
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Responded to inquiries and room requests made online, by phone or email.
- Facilitated frontdesk operations for busy high-volume hotel.
- Verified and collected client payments.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
- Set guest and group reservations and processed check-ins and check-outs.
- Computed guest billings and posted charges to room accounts.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Warehouse Associate, Allied Energy Efficiency Experts, December 2017-September 2019Cherry Hill , NJ
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Contributed ideas on ways to improve or optimize warehousing procedures.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Sustained safety protocol with [Number]% incident rate by monitoring usage of equipment and materials.
- Constructed and maintained artful displays for merchandise, increasing sales by [Number]%.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Conducted monthly inventories of materials on work floor.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
- Organized and positioned product cases in produce warehouse and walk-in cooler.
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
- Noted current product inventory levels to support completion of order requests and audits.
- Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
- Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
- Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
- Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
- Recognized defective material and reported issues to management to facilitate prompt resolution.
- Received, stored and shipped goods and materials.
- Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Optimized project completion time by multitasking duties using heavy equipment.
Warehouse Associate, Allied Energy Efficiency Experts, September 2015-December 2017Cherry Hill , NJ
- Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
- Contributed ideas on ways to improve or optimize warehousing procedures.
- Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
- Counted and stocked different types of merchandise to comply with inventory control tag requirements.
- Sustained safety protocol with [Number]% incident rate by monitoring usage of equipment and materials.
- Constructed and maintained artful displays for merchandise, increasing sales by [Number]%.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
- Conducted monthly inventories of materials on work floor.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
- Organized and positioned product cases in produce warehouse and walk-in cooler.
- Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
- Logged unit quantities and entered data within inventory database to facilitate records maintenance.
- Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
- Inspected and moved products to designated areas in warehouse.
- Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
- Arranged items on store racks and shelves, checking correct location and prices.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
- Utilized pallet jacks to move items to and from different warehouse locations.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Security Officer, State Of Montana, December 2013-December 2015Plentywood , MT
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Monitored [Number] security cameras and fire, building and alarm systems.
- Investigated alarms and disturbances to maintain safety.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
- Surveilled all areas within facility to identify suspicious behavior.
- Checked credentials and issued passes before allowing access to property.
- Guarded restricted areas to prevent unauthorized entry.
- Used X-ray machines and other devices to screen guests entering premises.
- Circulated among patrons and customers to keep abreast of emergent security situations.
- Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
- Operated and maintained x-ray and metal detection devices at building checkpoints.
- Operated scanning equipment to keep entrance lines moving efficiently.
- Oversaw premises to identify security risks to promote employee and visitor safety.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Searched individuals and baggage for devices, weapons and other prohibited items.
- Responded to emergency situations quickly to minimize risk and injury.
- Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
- Documented all security-related situations and submitted in-depth reports to [Job title].
- Provided security presence for over [Number] events with [Number] attendees.
Education and Training
High School DiplomaEastside High School, , CityStateJune 2009
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Resume Strength
- Completeness
- Formatting
- Strong summary
Resume Overview
School Attended
- Eastside High School
Job Titles Held:
- Front Desk Associate
- Warehouse Associate
- Security Officer
Degrees
- High School Diploma
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