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Front Desk Associate Resume Example

Resume Score: 80%

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FRONT DESK ASSOCIATE
Summary
Skills
  • Hospitality services
  • Fluent in [Language] and [Language]
  • Cash transactions
  • Multi-line phone systems
  • Credit and cash payments
  • Reservations
  • Oral and written communications
  • Transportation information
  • Microsoft Office
Experience
Front Desk Associate, Bolwero , January 2019-CurrentFairlawn , NJ
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Monitored reservations to track incoming parties and special events.
  • Greeted, registered and assigned guests to rooms.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Responded to inquiries and room requests made online, by phone or email.
  • Facilitated front desk operations for busy high-volume hotel.
  • Verified and collected client payments.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Computed guest billings and posted charges to room accounts.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Warehouse Associate, Benjamin Moore & Co. Inc., December 2017-September 2019Clifton , NJ
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Sustained safety protocol with [Number]% incident rate by monitoring usage of equipment and materials.
  • Constructed and maintained artful displays for merchandise, increasing sales by [Number]%.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Conducted monthly inventories of materials on work floor.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Organized and positioned product cases in produce warehouse and walk-in cooler.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
  • Noted current product inventory levels to support completion of order requests and audits.
  • Unloaded cargo with mechanized equipment to enable receipt of pre-ordered inventory.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Recognized defective material and reported issues to management to facilitate prompt resolution.
  • Received, stored and shipped goods and materials.
  • Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Optimized project completion time by multitasking duties using heavy equipment.
Warehouse Associate, Continental Carbonic Products Inc., September 2015-December 2017Elmwood Park, NJ
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Contributed ideas on ways to improve or optimize warehousing procedures.
  • Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
  • Counted and stocked different types of merchandise to comply with inventory control tag requirements.
  • Sustained safety protocol with [Number]% incident rate by monitoring usage of equipment and materials.
  • Constructed and maintained artful displays for merchandise, increasing sales by [Number]%.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
  • Conducted monthly inventories of materials on work floor.
  • Exceeded specific team goal by partnering with staff to share and implement best practices.
  • Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
  • Organized and positioned product cases in produce warehouse and walk-in cooler.
  • Loaded perishable goods into environmentally controlled trucks for planned delivery schedules.
  • Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
  • Affixed accurate labels to customer packages to prevent unnecessary delays in loading and shipping of ordered goods.
  • Logged unit quantities and entered data within inventory database to facilitate records maintenance.
  • Positioned products between receiving, storage and shipping areas as part of just in time inventory supply for major manufacturers.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
  • Inspected and moved products to designated areas in warehouse.
  • Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
  • Arranged items on store racks and shelves, checking correct location and prices.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
  • Utilized pallet jacks to move items to and from different warehouse locations.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Security Officer, Securtais , December 2013-December 2015Jersey City, NJ
  • Worked with local and federal law enforcement agents to apprehend suspicious individuals.
  • Monitored [Number] security cameras and fire, building and alarm systems.
  • Investigated alarms and disturbances to maintain safety.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
  • Surveilled all areas within facility to identify suspicious behavior.
  • Checked credentials and issued passes before allowing access to property.
  • Guarded restricted areas to prevent unauthorized entry.
  • Used X-ray machines and other devices to screen guests entering premises.
  • Circulated among patrons and customers to keep abreast of emergent security situations.
  • Verified integrity and accuracy of photo ID's, tickets and passports prior to authorizing passage.
  • Operated and maintained x-ray and metal detection devices at building checkpoints.
  • Operated scanning equipment to keep entrance lines moving efficiently.
  • Oversaw premises to identify security risks to promote employee and visitor safety.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
  • Searched individuals and baggage for devices, weapons and other prohibited items.
  • Responded to emergency situations quickly to minimize risk and injury.
  • Investigated suspected incidents of fraud, employee theft and embezzlement and reported findings to law enforcement.
  • Documented all security-related situations and submitted in-depth reports to [Job title].
  • Provided security presence for over [Number] events with [Number] attendees.
Education and Training
High School DiplomaEastside High School, , PatersonNJJune 2009
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Resume Overview

Companies Worked For:

  • Bolwero
  • Benjamin Moore & Co. Inc.
  • Continental Carbonic Products Inc.
  • Securtais

School Attended

  • Eastside High School

Job Titles Held:

  • Front Desk Associate
  • Warehouse Associate
  • Security Officer

Degrees

  • High School Diploma

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