Front Desk Associate Resume Example
Love this resume?Build Your Own Now
FRONT DESK ASSOCIATE
Summary
Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to individualized client care. Successful at multitasking and basic bookkeeping.
Adaptable and courteous Front Desk Associate with 1 years of experience attending to guest needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers.
Enthusiastic Front Desk Associate with 1 years of experience in hospitality. Successful at remembering specific guest needs and proving excellent care. Knowledgeable about modern computer systems.
Skills
|
|
Experience
Front Desk Associate, Eyemart Express, March 2020-CurrentIdaho Falls , ID
- Managed customer complaints and rectified issues to complete satisfaction.
- Computed guest billings and posted charges to room accounts.
- Verified and collected client payments.
- Reviewed accounts to assess open charges and answer diverse customer questions.
- Drafted and maintained incident reports, daily activity logs and other documents requested by management.
- Organized facility tours to connect with prospective customers and proactively address objections with knowledgeable responses.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
- Conducted market surveys and industry studies to identify need and demand for new clientele.
- Handled payment processing duties and provided customers with receipts and proper bills and change.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Fielded customer complaints and rectified issues.
- Answered more than 20 phone calls per day to share business information, resolve concerns and process new reservations.
Bartender, Franklin Park Conservatory, October 2019-March 2020Columbus , OH
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Monitored patrons to keep alcohol consumption at designated levels.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Worked with management to plan and implement special events to boost customer numbers and profits.
- Prepared and served over 30 drinks per shift in high-volume stress environment.
Waitress, Holiday Retirement, February 2019-October 2019Houston , TX
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Increased sales of high margin menu items through effective upselling.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Mechanic, City Of Kennewick, October 2009-March 2014Kennewick , WA
- Kept detailed records of all repairs, labor involved, and parts used and input data to customer database.
- Conveyed troubleshooting diagnosis results to customer to ascertain repair plan.
- Performed generator troubleshooting and diagnostics of heavy equipment.
- Maintained garage safety protocols to meet regulatory and company expectations.
- Monitored shop equipment to maintain safe working condition.
- Prepared appropriate maintenance forms and records for accountability.
- Assisted drivers by safely directing vehicle backward to position correctly.
- Attended all safety and training meetings to learn techniques to avoid injuries and mishaps.
- Executed preventive and corrective maintenance on work trucks and other vehicles.
- Connected electrical wiring to control panels and electric motors.
- Interpreted drawings and schematics to pinpoint sources of mechanical issues.
- Properly adjusted counterweights, door mechanisms, and safety controls.
- Inspected vehicles to assess damage and strategize repair plans.
- Wrote up detailed repair orders outlining all actions and estimated costs.
- Tested electronic components and computer controls with specialized devices.
- Adjusted, repaired or replaced defective automotive parts.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Calibrated repaired systems to meet performance specifications outlined by manufacturers.
- Examined all critical vehicle systems and parts to determine appropriate repairs and costs.
Education and Training
High School DiplomaShawsheen Valley School of Practical Nursing, , CityStateMay 2010
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Length
Resume Overview
School Attended
- Shawsheen Valley School of Practical Nursing
Job Titles Held:
- Front Desk Associate
- Bartender
- Waitress
- Mechanic
Degrees
- High School Diploma
Similar Resumes
