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Front Desk Associate Resume Example

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FRONT DESK ASSOCIATE
Summary

Customer-oriented Front Desk Associate with extensive knowledge of modern computer systems. Committed to individualized client care. Successful at multitasking and basic bookkeeping.

Adaptable and courteous Front Desk Associate with 1 years of experience attending to guest needs. Talented at answering questions, offering information and completing quick check-in or check-out services. Committed to delivering dynamic service and fostering positive relationships with guests and coworkers.

Enthusiastic Front Desk Associate with 1 years of experience in hospitality. Successful at remembering specific guest needs and proving excellent care. Knowledgeable about modern computer systems.

Skills
  • Hospitality services
  • Cash transactions
  • Conflict management
  • Listening skills
  • Administrative skills
  • Multi-line phone systems
  • Effective planning
  • Drawer balancing
  • Bookkeeping
  • Microsoft Office
  • Credit and cash payments
  • Guest amenities
  • Marketing
  • Time management
  • Reservations
  • Company policies and procedures
  • Oral and written communications
Experience
Front Desk Associate, Fit4life Services LLC, March 2020-CurrentRaeford, NC
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Computed guest billings and posted charges to room accounts.
  • Verified and collected client payments.
  • Reviewed accounts to assess open charges and answer diverse customer questions.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Organized facility tours to connect with prospective customers and proactively address objections with knowledgeable responses.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Delivered friendly and knowledgeable support to current and prospective customers.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Conducted market surveys and industry studies to identify need and demand for new clientele.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Fielded customer complaints and rectified issues.
  • Answered more than 20 phone calls per day to share business information, resolve concerns and process new reservations.
Bartender, Rudinos, October 2019-March 2020Southern Pines, NC
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Monitored patronsto keep alcohol consumption at designated levels.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
  • Multitasked to meet customer, business operations and server needs with minimal errors or delays.
  • Made product recommendations to customers based on preference, food pairings and special promotions.
  • Engaged in small talk with patrons to build rapport and earn repeat business.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
  • Collected food, wine and appetizer orders from patrons and promoted upsell items.
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Promoted customer safety by maintaining current list of available ride services for inebriated customers.
  • Worked with management to plan and implement special events to boost customer numbers and profits.
  • Prepared and served over 30 drinks per shift in high-volume stress environment.
Waitress, Texas Roadhouse, February 2019-October 2019Aberdeen, NC
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Increased sales of high margin menu items through effective upselling.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Mechanic, United States Army, October 2009-March 2014Ayer, MA
  • Kept detailed records of all repairs, labor involved, and parts used and input data to customer database.
  • Conveyed troubleshooting diagnosis results to customer to ascertain repair plan.
  • Performed generator troubleshooting and diagnostics of heavy equipment.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Monitored shop equipment to maintain safe working condition.
  • Prepared appropriate maintenance forms and records for accountability.
  • Assisted drivers by safely directing vehicle backward to position correctly.
  • Attended all safety and training meetings to learn techniques to avoid injuries and mishaps.
  • Executed preventive and corrective maintenance on work trucks and other vehicles.
  • Connected electrical wiring to control panels and electric motors.
  • Interpreted drawings and schematics to pinpoint sources of mechanical issues.
  • Properly adjusted counterweights, door mechanisms, and safety controls.
  • Inspected vehicles to assess damage and strategize repair plans.
  • Wrote up detailed repair orders outlining all actions and estimated costs.
  • Tested electronic components and computer controls with specialized devices.
  • Adjusted, repaired or replaced defective automotive parts.
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Calibrated repaired systems to meet performance specifications outlined by manufacturers.
  • Examined all critical vehicle systems and parts to determine appropriate repairs and costs.
Education and Training
High School DiplomaShawsheen Valley School of Practical Nursing, , BillericaMAMay 2010
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Resume Overview

Companies Worked For:

  • Fit4life Services LLC
  • Rudinos
  • Texas Roadhouse
  • United States Army

School Attended

  • Shawsheen Valley School of Practical Nursing

Job Titles Held:

  • Front Desk Associate
  • Bartender
  • Waitress
  • Mechanic

Degrees

  • High School Diploma

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