Front Desk Agent Night Auditor resume example

• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
• Responded quickly to customer concerns and inquiries and provided appropriate answers
• Explained preparation of various menu items, describing ingredients and cooking methods to customers.
• Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Assisted kitchen staff with food counts by determining number of items required for complete service.
• Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
• Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
• Answered phones politely and promptly, accurately recording and confirming reservations.
• Plated food and ensured plate presentation and food quality were of highest standard.
• Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.

• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
• Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
• Completed regular line checks to maximize quality assurance.
• Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
• Coordinated preparation of customer meals and monitored food handling for safety purposes.
• Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
• Trained employees on correct cooking techniques, safety standards and performance strategies.
• Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
• Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
• Trained workers in every position, including food preparation, money handling and cleaning roles.
• Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
• Received, organized and rotated paper goods and food ingredients.
• Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
• Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
• Controlled portion sizes and garnishing for optimal cost controls.
• Sought out and implemented methods to improve service and team performance and boost business sustainability.
• Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.

Plans and organizes personal class teaching outlines, methods and goals that support the general
teaching outlines provided by the Ellis and Associates and CPR programs.
• Ability to adapt your teaching approach to match the experience and abilities of the participants.
• Organizes and directs activities of assigned participants in order to provide a high level of quality
instruction for all students.
• Ensures that all class students are registered and on the class roster prior to beginning class
• Resolves simple public complaints in matters related to instruction and refers other complaints to the
supervisor.
• Enforces pool safety standards and facility operational rules for all individuals using the facilities.
• Helps organize and assists in the development of special programs, activities or instruction.
• Completes and submits records and documentation of completed classes to the Aquatics supervisor and Ellis and Associates
• Works with the Aquatics supervisor on an on-going basis to upgrade, improve and refine individual
teaching skills related to teaching effective American Red Cross courses.