Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Detail-oriented individual with over 4 years in customer service and relations with extensive knowledge on administrative operations and procedures. Skilled at effective communication, multitasking, adaptability, and fast learning.

  • Organizational standards
  • Conflict mediation
  • Data input and management
  • Decision making
  • Patient registration
  • Appointment scheduling
  • Microsoft Office
  • Cash transactions
  • Administrative skills
  • Hospitality services
  • Balance sheets
  • Minor repairs
  • Operational improvement
  • Forecasting
  • Stragety development
  • Customer relations
  • Vehicle operation
  • Cost analysis and savings
  • Contract auditing
  • Marketing strategies
  • Document control
  • Accounting
  • Payment reconciliation
  • Financial records and processing
  • Event planning and execution
  • Technical assistance
  • Client-focused
  • Customer service excellence
  • Safety and compliance
  • Leasing and sales
  • Payroll liabilities
  • Customer engagement and support
  • Public speaking
04/2019 to Current Front Desk Agent/Night Auditor Marriott International | Wauwatosa, WI,
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Assisted with administrative tasks, including filing, answering phones and billing
11/2018 to Current Lead Banquet Server Hei Hotels & Resorts | Woodland Hills, CA,
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
11/2016 to 09/2018 Kitchen Manager Bickford Senior Living | Battle Creek, MI,
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Completed regular line checks to maximize quality assurance.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Received, organized and rotated paper goods and food ingredients.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
12/2014 to 02/2016 Lifeguard Instructor Universal Orlando | Orlando, FL,

Plans and organizes personal class teaching outlines, methods and goals that support the general
teaching outlines provided by the Ellis and Associates and CPR programs.
• Ability to adapt your teaching approach to match the experience and abilities of the participants.
• Organizes and directs activities of assigned participants in order to provide a high level of quality
instruction for all students.
• Ensures that all class students are registered and on the class roster prior to beginning class
• Resolves simple public complaints in matters related to instruction and refers other complaints to the
• Enforces pool safety standards and facility operational rules for all individuals using the facilities.
• Helps organize and assists in the development of special programs, activities or instruction.
• Completes and submits records and documentation of completed classes to the Aquatics supervisor and Ellis and Associates
• Works with the Aquatics supervisor on an on-going basis to upgrade, improve and refine individual
teaching skills related to teaching effective American Red Cross courses.

Education and Training
Expected in 12/2015 Associate of Science | Business Administration And Management Northern Virginia Community College, Annandale, VA GPA:

Ellis and Associates Lifeguard Instructor

Lead Banquet Server

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Northern Virginia Community College

Job Titles Held:

  • Front Desk Agent/Night Auditor
  • Lead Banquet Server
  • Kitchen Manager
  • Lifeguard Instructor


  • Associate of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: