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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Detail-oriented individual with over 4 years in customer service and relations with extensive knowledge on administrative operations and procedures. Skilled at effective communication, multitasking, adaptability, and fast learning.

Skills
  • Organizational standards
  • Conflict mediation
  • Data input and management
  • Decision making
  • Patient registration
  • Appointment scheduling
  • Microsoft Office
  • Cash transactions
  • Administrative skills
  • Hospitality services
  • Balance sheets
  • Minor repairs
  • Operational improvement
  • Forecasting
  • Stragety development
  • Customer relations
  • Vehicle operation
  • Cost analysis and savings
  • Contract auditing
  • Marketing strategies
  • Document control
  • Accounting
  • Payment reconciliation
  • Financial records and processing
  • Event planning and execution
  • Technical assistance
  • Client-focused
  • Customer service excellence
  • Safety and compliance
  • Leasing and sales
  • Payroll liabilities
  • Customer engagement and support
  • Public speaking
Experience
04/2019 to Current Front Desk Agent/Night Auditor Marriott International | Wauwatosa, WI,
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Assisted with administrative tasks, including filing, answering phones and billing
11/2018 to Current Lead Banquet Server Hei Hotels & Resorts | Woodland Hills, CA,
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers
  • Explained preparation of various menu items, describing ingredients and cooking methods to customers.
  • Prepared banquet room for next function by resetting room, cleaning surfaces and replenishing supplies.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Answered phones politely and promptly, accurately recording and confirming reservations.
  • Plated food and ensured plate presentation and food quality were of highest standard.
  • Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
11/2016 to 09/2018 Kitchen Manager Bickford Senior Living | Battle Creek, MI,
  • Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
  • Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
  • Completed regular line checks to maximize quality assurance.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Coordinated preparation of customer meals and monitored food handling for safety purposes.
  • Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
  • Trained employees on correct cooking techniques, safety standards and performance strategies.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Received, organized and rotated paper goods and food ingredients.
  • Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Sought out and implemented methods to improve service and team performance and boost business sustainability.
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
12/2014 to 02/2016 Lifeguard Instructor Universal Orlando | Orlando, FL,

Plans and organizes personal class teaching outlines, methods and goals that support the general
teaching outlines provided by the Ellis and Associates and CPR programs.
• Ability to adapt your teaching approach to match the experience and abilities of the participants.
• Organizes and directs activities of assigned participants in order to provide a high level of quality
instruction for all students.
• Ensures that all class students are registered and on the class roster prior to beginning class
• Resolves simple public complaints in matters related to instruction and refers other complaints to the
supervisor.
• Enforces pool safety standards and facility operational rules for all individuals using the facilities.
• Helps organize and assists in the development of special programs, activities or instruction.
• Completes and submits records and documentation of completed classes to the Aquatics supervisor and Ellis and Associates
• Works with the Aquatics supervisor on an on-going basis to upgrade, improve and refine individual
teaching skills related to teaching effective American Red Cross courses.

Education and Training
Expected in 12/2015 Associate of Science | Business Administration And Management Northern Virginia Community College, Annandale, VA GPA:
Accomplishments

Ellis and Associates Lifeguard Instructor

Lead Banquet Server

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Resume Overview

School Attended

  • Northern Virginia Community College

Job Titles Held:

  • Front Desk Agent/Night Auditor
  • Lead Banquet Server
  • Kitchen Manager
  • Lifeguard Instructor

Degrees

  • Associate of Science

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