LiveCareer-Resume

front desk agent night auditor resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Multi-talented, hardworking, experienced Management candidate, with over 15 years of progressive experience in high-volume environments. Experienced Front Desk Agent offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous and hardworking team player. First-rate strengths include planning work, organizing inventory and facilitating communication. Demonstrated positive attitude to adapt to any situation. Strong attention to detail along with terrific telephone and email etiquette.

Skills
  • Customer Service
  • Front Desk Operations
  • OnQ system
  • Kipsu
  • Staff Development
  • Staff Training
  • Team Leadership
  • Night Audit Reports
  • Generating Reports
  • Balancing Transactions
  • Account Balancing
  • Guest Registration
  • Credit and Cash Payments
  • Phone and Email Etiquette
  • Invoicing and Billing
  • Check In and Check Out Procedures
Education and Training
Maryland Beauty Academy of Essex Baltimore, MD Expected in 06/2004 Licensed Cosmetologist : Cosmetology Education - GPA :
Northern High Schoool Baltimore, MD, Expected in 06/2002 High School Diploma : - GPA :
  • 2001, 2002 - Honor Roll
  • 3.5 GPA
Experience
Aimbridge Hospitality - Front Desk Agent/Night Auditor
Topeka, KS, 08/2022 - Current
  • Supervised daily operations of hotel front desk in absence of manager.
  • Facilitated successful front desk operations for high-volume hotel.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Offered dining information and helped guests organize local activities to enhance stay.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Trump Hotel Collection - Front Desk Agent
Washington, DC, 01/2022 - Current
  • Supervised daily operations of hotel front desk in absence of manager.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Facilitated successful front desk operations for high-volume hotel.
  • Responded to and resolved guest issues or complaints.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Evol Beauty Bar - Manager/Owner/Operator
City, STATE, 02/2018 - 10/2021
  • Hired and trained new department managers to increase team oversight and productivity.
  • Maintained adequate staffing to meet objectives within budget.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.
  • Coordinated inventory, stocking and ordering.
  • Set pricing structures according to market analytics and emerging trends
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Scheduled client appointments.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Washed, colored, cut and styled hair for high volume of clients daily.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.

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Resume Overview

School Attended

  • Maryland Beauty Academy of Essex
  • Northern High Schoool

Job Titles Held:

  • Front Desk Agent/Night Auditor
  • Front Desk Agent
  • Manager/Owner/Operator

Degrees

  • Licensed Cosmetologist
  • High School Diploma

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