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Front Desk Agent Night Auditor resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Skills
  • Room assignments
  • Lobby auditing
  • Safety and Security Procedures
  • Registration Processing
  • Proficient in RoomMaster and Innquest Hotel Management software
  • Employee training and development
Education
Monroe High School Monroe, WA Expected in GED : - GPA :
Work History
Aimbridge Hospitality - Front Desk Agent/Night Auditor
Kentwood, MI, 06/2007 - Current
  • Maintained Lobby Cleanliness
  • Answered Hotel Phone In Timely Manner
  • Checked Expedia,Booking.com Reservation sites
  • Make and cancel reservations over the phone
  • Accurately processed payments directly from guests
  • Learned how to navigate RoomMaster
  • Collected room deposits, fees and payments.
  • Prepared weekly employee work schedules for team members.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
Woodfield Country Club - Housekeeping/Laundry Attendant
Boca Raton, FL, 06/2007 - Current
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to requests from patrons for linens and toiletries.
  • Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.


Brandywine Senior Living - Housekeeping Supervisor
Kennett Square, PA, 06/2007 - Current
  • Completed schedules, shift reports and other business documentation.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Directed team of [Number] personnel in busy hotel with [Number] rooms.
  • Evaluated employee performance and developed improvement plans.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Communicated repair needs to maintenance staff.
  • Increased employee performance through effective supervision and training.
  • Worked with front desk to respond promptly to all guest requests.
  • Created and implemented training programs to enhance employee performance.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
  • Managed laundry sorting, washing, drying and ironing.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Kept building entryway glass clean and polished for professional presentation.

  • Restocked room supplies such as facial tissues for personal touch with every job.
Schulte Hospitality Group - Breakfast Attendant
Little Rock, AR, 06/2007 - Current
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Monitored dining room inventory and replenished as necessary.
  • Heated and Cooked all breakfast food

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Resume Overview

School Attended

  • Monroe High School

Job Titles Held:

  • Front Desk Agent/Night Auditor
  • Housekeeping/Laundry Attendant
  • Housekeeping Supervisor
  • Breakfast Attendant

Degrees

  • GED

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