Front Desk Agent Night Auditor resume example with 14+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Skills
Room assignments
Lobby auditing
Safety and Security Procedures
Registration Processing
Proficient in RoomMaster and Innquest Hotel Management software
Employee training and development
Education
Monroe High SchoolMonroe, WAExpected in ā āGED: - GPA:
Work History
Aimbridge Hospitality - Front Desk Agent/Night Auditor Kentwood, MI, 06/2007 - Current
Maintained Lobby Cleanliness
Answered Hotel Phone In Timely Manner
Checked Expedia,Booking.com Reservation sites
Make and cancel reservations over the phone
Accurately processed payments directly from guests
Learned how to navigate RoomMaster
Collected room deposits, fees and payments.
Prepared weekly employee work schedules for team members.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Woodfield Country Club - Housekeeping/Laundry Attendant Boca Raton, FL, 06/2007 - Current
Replaced used towels and other bathroom amenities such as shampoo, paper towels and soap.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Disposed of trash and recyclables each day to avoid waste buildup.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Responded to requests from patrons for linens and toiletries.
Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Restocked room supplies such as facial tissues for personal touch with every job.
Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
Brandywine Senior Living - Housekeeping Supervisor Kennett Square, PA, 06/2007 - Current
Completed schedules, shift reports and other business documentation.
Maintained controls over expenses and inventory for optimal budget tracking.
Directed team of [Number] personnel in busy hotel with [Number] rooms.
Evaluated employee performance and developed improvement plans.
Drove improvements to workflow and room turnover with hands-on, proactive management style.
Placed orders for housekeeping supplies and guest toiletries.
Communicated repair needs to maintenance staff.
Increased employee performance through effective supervision and training.
Worked with front desk to respond promptly to all guest requests.
Created and implemented training programs to enhance employee performance.
Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Managed laundry sorting, washing, drying and ironing.
Disposed of trash and recyclables each day to avoid waste buildup.
Kept building entryway glass clean and polished for professional presentation.
Restocked room supplies such as facial tissues for personal touch with every job.
Schulte Hospitality Group - Breakfast Attendant Little Rock, AR, 06/2007 - Current
Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
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