Front Desk Agent Night Audit Manager resume example

Outbound Business to Business Calls. Data infrastructure marketing and sales.

• Cross-trained on [Type] and [Type] roles in order to provide skilled back-up for customer-facing teams.
• Increased customer traffic count by [Number]% and retail sales by [Number]%.
• Routinely prepared and evaluated CRM reports to identify problems and areas for improvement.
• Established membership loyalty, executing flawless customer retail account management.
• Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
• Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
• Processed customer account changes, using [Software].
• Provided excellent services for customers by following up on issues, [Action] and [Action].
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
• Created and implemented process improvements to reduce workloads and bolster callback efficiency.
• Exceeded company productivity standards [Number]% on consistent basis, handling more than [Number]% of quota each day.
• Shared detailed information regarding [Product or Service] options to help customers make decisions.
• Evaluated benefits for each caller to determine service needs and address concerns.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
• Recommended, selected and helped locate merchandise based on customer needs and desires.
• Determined accurate prices for [Type] customer services, consistently searching for deals and best prices for customers.
• Managed needs of [Type] customers in busy [Type] environment alongside team of [Number] customer relations professionals.
• Improved service quality and increased sales by developing strong knowledge of company's products and services.
• Mentored junior team members and managed employee relationships.
• Evaluated customer account information to assess current issues and determine potential solutions.
• Answered [Number]+ inbound calls per day and directed to designated individuals or departments.
• Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
• Executed [Number] outbound calls each week to existing customers, resulting in [Number]% increase in sales.
• Kept detailed records of customer accounts, including actions taken, issues resolved and [Type] information.
• Implemented [Software] for [Task], resulting in [Result].
• Ranked in top [Number]% for customer satisfaction among [Number] competing [Job titles].
• Oversaw warranty counseling process to manage expense controls.
• Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
• Fielded customer complaints and queries, fast-tracking them for problem resolution.
• Assessed customer needs and upsold products and services to maximize [Type] sales.
• Updated [Type] system with order specifics and customer details, preferences and billing information.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
• Took special orders in person and over telephone, generating $[Amount] in additional revenue every month.
• Delivered service and support to each customer, paving way for future business opportunities.
• Liaised between customers and retail buyers to expedite orders and meet customer demands.
• Provided top quality control and eliminated downtime to maximize revenue.
• Provided detailed monthly departmental reports and updates to senior management.
• Worked with external [Type] representatives to address customer needs.
• Lead on- and off-site customer support teams across multiple time zones.
• Worked with [Job title] to develop customer service improvement initiatives.
• Maintained [Number]% accuracy rate when preparing weekly [Type] and [Type] reports for management based on data from various sources.
• Improved productivity by providing CSR performance feedback for corrective action.
• Developed [Number] new customer prospects or referrals each [Timeframe].
• Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
• Increased customer satisfaction ratings [Number]% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Excelled in exceeding daily credit card application goals.
• Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
• Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
• Prevented key account losses by researching discrepancies for corrective action.
• Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
• Set up and activated customer accounts to maintain QA satisfaction levels.
• Interviewed customers regarding [Type] issues and reported feedback to management team.
• Replenished shelves to maintain adequate merchandise levels.
• Expressed appreciation for patronage, inviting and encouraging customer return visits.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
• Dispatched drivers to meet daily delivery needs for company customers.
• Exceeded team goals and collaborated with staff to implement customer service initiatives.
• Served needs of as many as [Number] customers per shift, including collecting payments, tracking rewards and handling customer service issues.
• Capitalized on opportunities to enhance customer experiences and bring in repeat business.
• Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
• Upheld privacy and security requirements established by [Type] regulatory agencies.
• Achieved top satisfaction, retention and referral rankings on consistent basis.
• Earned Top Seller for [Timeframe] through [Action].
• Documented conversations with customers to track requests, problems and solutions.
• Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
• Worked under strict deadlines and responded to service requests and emergency call-outs.
• Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.