LiveCareer-Resume

front desk agent night audit resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Guest oriented team member with strong background in customer relations. Provides check in and out processes, handles payments and assists guests in a friendly manner. Promptly addresses questions and concerns to facilitate an excellent experience and repeat business. Dedicated to guest satisfaction and maintaining audit accuracy and efficiency.

Skills
  • Serve Guests
  • Cash Register Operations
  • Tour Arrangements
  • Check in and Checkout Procedures
  • Quality Assessments
  • Monitor Security
  • Coordinate Housekeeping
  • Compliance Requirements
  • Nightly Audits
  • Dining and Amenity Recommendations
  • Training Junior Team Members
  • Customer Assistance
  • Information Desk Management
  • Credit and Cash Payments
  • Check-Ins and Check-Outs
  • Special Requests
  • Payment Oversight
  • Time Management
  • Registration Processing
  • Managing Reception
  • Account Balancing
  • Room Inventory
  • Correspondence Management
  • Welcoming Guests
Education
Virginia Western Community College Roanoke, VA Expected in 05/2010 Associate Of Applied Science : Medical Assistant, Hospitality And Tourism - GPA :
Work History
Vail Resorts - Front Desk Agent/ Night Audit
Westminster, CO, 07/2022 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Checked requests and room service for accuracy and guests needing assistance.
  • Balanced hotel accounts and resolved discrepancies.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Monitored facility security for guest and personnel safety.
  • Logged wake-up call requests and set up automatic rings in system.
  • Accurately complete night audit and change of day process.
Days Inn By Wyndham - Front Desk Agent/ Night Audit
City, STATE, 03/2021 - 07/2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Checked requests and room service for accuracy and guests needing assistance.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Documented accounts and logs throughout shift to keep up with requirements.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
Global Hotel Group - Front Desk Agent/ Night Audit
City, STATE, 01/2016 - 01/2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Documented accounts and logs throughout shift to keep up with requirements.
  • Completed accurate night audit and end of day reports.
TEJ Hospitality Inc. - Front Desk Agent
City, STATE, 05/2011 - 01/2016
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees, and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Trained new staff members in customer service techniques and hotel operations.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

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Resume Overview

School Attended

  • Virginia Western Community College

Job Titles Held:

  • Front Desk Agent/ Night Audit
  • Front Desk Agent/ Night Audit
  • Front Desk Agent/ Night Audit
  • Front Desk Agent

Degrees

  • Associate Of Applied Science

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