Front Desk Agent Housekeeping resume example with 3 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Driven young professional, skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Well rounded in front and back of house operations.
Skills
Registration Processing
Conflict Resolution
Initiative thinking
File management
Enthaustatic Presence
Responsible
Detail-oriented
Time Management
Work History
Front Desk Agent, Housekeeping , 05/2021 to 08/2021 Cooley – San Diego, CA,
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Entered customer data into room system and updated information whenever patrons changed rooms.
Transcribed phone messages and relayed to appropriate personnel.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Used internal software to process reservations, check-ins and check-outs.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
Cleaned all areas of the hotel, including guest rooms
Complete room turnover in less than 35 minutes
Office Assistant, 03/2020 to 08/2020 Mccoy's Building Supply – Dayton, TX,
Executed office record and client document filing to improve document organization and management.
Managed multiple projects simultaneously using organizational and analytical skills.
Kept office supplies well organized and sufficiently stocked, notifying superiors before materials were depleted.
Cleaning and maintenance of office space.
Shift Leader, 11/2017 to 07/2020 Intermission Café – City, STATE,
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
Monitored employee actions for safety, sanitation and general compliance, proactively protecting staff and customers from safety hazards and risk.
Assembled various food and beverage products according to customer requests.
Made sure that products were produced on time and are of good quality.
Greeted over 200 customers per shift.
Mentored new team members on POS system operation, customer service strategies and sales goals.
Used POS system to enter orders, process payments and issue receipts.
Scare Actor & Zone Leader, 08/2019 to 11/2019 Fear Town Haunted House – City, STATE,
Improvised character presentation and conversations with guests to provide an immersive experience.
Worked in multiple weather conditions and with various special effects including fog, strobes and loud sounds.
Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from patrons.
Created original dialogue to enhance storytelling elements within the scene.
Memorized cues and "smoke signals" to promptly engage in performance.
Education
Bachelor of Science: of Hospitality Management, Expected in 08/2023 University of Nevada - Las Vegas, NV, GPA:
GPA: 3.7
Job related courses: Facilitating the Customer Experience, Food and Beverage Operations, Introduction to Customer Psychology, Intro to the Business of Hospitality, Casino Gaming Management, Hospitality Leadership, Human Recourses Management, Communications
High School Diploma: , Expected in 06/2020 Franklin High School - Franklin, MA, GPA:
GPA: 3.6 Top 15% of 800 graduates
Received Theatrical Design Scholarship
Awarded 2019 Student Leader
Additional Information
2016 & 2018 Walt Disney World Performing Troupe with Franklin Performing Arts Company
Scenic Engineering, Design, and Lighting of 15+ performances
25+ shows in performing repertoire
2017 Internship with Lub Dub Theater - Scenic and Lighting Director
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