Front Desk Agent Housekeeping resume example with 3 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Driven young professional, skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Well rounded in front and back of house operations.

  • Registration Processing
  • Conflict Resolution
  • Initiative thinking
  • File management
  • Enthaustatic Presence
  • Responsible
  • Detail-oriented
  • Time Management
Work History
Front Desk Agent, Housekeeping , 05/2021 to 08/2021
CooleySan Diego, CA,
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Used chemicals by following all safety protocols and procedures to avoid burns and injuries.
  • Cleaned all areas of the hotel, including guest rooms
  • Complete room turnover in less than 35 minutes
Office Assistant, 03/2020 to 08/2020
Mccoy's Building SupplyDayton, TX,
  • Executed office record and client document filing to improve document organization and management.
  • Managed multiple projects simultaneously using organizational and analytical skills.
  • Kept office supplies well organized and sufficiently stocked, notifying superiors before materials were depleted.
  • Cleaning and maintenance of office space.

Shift Leader, 11/2017 to 07/2020
Intermission CaféCity, STATE,
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
  • Monitored employee actions for safety, sanitation and general compliance, proactively protecting staff and customers from safety hazards and risk.
  • Assembled various food and beverage products according to customer requests.
  • Made sure that products were produced on time and are of good quality.
  • Greeted over 200 customers per shift.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Used POS system to enter orders, process payments and issue receipts.

Scare Actor & Zone Leader, 08/2019 to 11/2019
Fear Town Haunted HouseCity, STATE,
  • Improvised character presentation and conversations with guests to provide an immersive experience.
  • Worked in multiple weather conditions and with various special effects including fog, strobes and loud sounds.
  • Exceptional skills in voice acting, special body movements and facial expressions to elicit strong responses from patrons.
  • Created original dialogue to enhance storytelling elements within the scene.
  • Memorized cues and "smoke signals" to promptly engage in performance.
Bachelor of Science: of Hospitality Management, Expected in 08/2023
University of Nevada - Las Vegas, NV,

GPA: 3.7

Job related courses: Facilitating the Customer Experience, Food and Beverage Operations, Introduction to Customer Psychology, Intro to the Business of Hospitality, Casino Gaming Management, Hospitality Leadership, Human Recourses Management, Communications

High School Diploma: , Expected in 06/2020
Franklin High School - Franklin, MA,

GPA: 3.6 Top 15% of 800 graduates

  • Received Theatrical Design Scholarship
  • Awarded 2019 Student Leader
Additional Information
  • 2016 & 2018 Walt Disney World Performing Troupe with Franklin Performing Arts Company
  • Scenic Engineering, Design, and Lighting of 15+ performances
  • 25+ shows in performing repertoire
  • 2017 Internship with Lub Dub Theater - Scenic and Lighting Director

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Resume Overview

School Attended

  • University of Nevada
  • Franklin High School

Job Titles Held:

  • Front Desk Agent, Housekeeping
  • Office Assistant
  • Shift Leader
  • Scare Actor & Zone Leader


  • Bachelor of Science
  • High School Diploma

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