Driven young professional, skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Well rounded in front and back of house operations.
Job related courses: Facilitating the Customer Experience, Food and Beverage Operations, Introduction to Customer Psychology, Intro to the Business of Hospitality, Casino Gaming Management, Hospitality Leadership, Human Recourses Management, Communications
GPA: 3.6 Top 15% of 800 graduates
Throughout all levels of education I have been actively engaged in video production. Using Apple and Adobe based software's I have been able to produce several short films.
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