Motivated [Job Title] with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Approachable [Job Title] with [Number] years of experience in hospitality industry. Swiftly handles [Task] and resolves issues promptly and pleasantly. Recognized for consistent attention to quality customer service. Motivated, reliable and focused on serving various needs to please guests.
Skills
Multi-line phone systems
Correspondence management
Greeting guests
Supply stocking
Customer Service
Sales and Promotions
Cash drawer balancing
ID verification
Credit and cash transactions
Liquor regulations and compliance
Cash management
Effective customer upselling
Customer assistance
Bank deposits
Lobby auditing
Overseeing front desk
Room inventory
Performing wake-up calls
Reservations
Conflict/issue documentation
Posting charges
Checking guests in and out
Education and Training
Big Spring High SchoolBig Spring, TXExpected in – –GED: - GPA:
Experience
Anthem, Inc. - Front Desk Agent/Housekeeping Attendant Jacksonville, FL, 04/2018 - 09/2019
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Managed customer complaints and rectified issues to complete satisfaction.
Monitored reservations to track incoming parties and special events.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Managed front desk, greeting students and visitors.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Arranged special accommodations for guests to maintain optimal satisfaction.
Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
Planned customized itineraries for guests, including [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Computed guest billings and posted charges to room accounts.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Helped patient’s bathe, cook for them, take them to appointments, make sure they get enough exercise As well as take there meds on time. anything else needed to be done in order to help them basically.
Yes Way - Cashier City, STATE, 06/2017 - 07/2018
Assisted with purchases, locating items and signing up for rewards programs.
Processed returned items in accordance with store policy.
Helped customers find specific products, answered questions and offered advice.
Scanned customer purchases, supporting transactions to streamline sales process.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Monitored sales events to protect products, added new merchandise and rang up purchases.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Increased sales [Number]% by suggesting specific purchases to customers.
Welcomed customers, offering assistance to help find necessary store items.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Properly verified customer identification for alcohol or tobacco purchases.
Trained new team members in cash register operation, stock procedures and customer service.
Received payments for [Product or Service] and issued receipts.
Learned roles of other departments to provide coverage and keep store operational.
Processed [Number] transactions per day with exceptional accuracy.
Inspected items for damage and obtained replacements for customers.
Worked closely with front-end staff to assist customers and maintain satisfaction levels.
Processed customer payments quickly and returned exact change and receipts.
Resolved issues regarding customer complaints and escalated worsening concerns to [Job title] for remediation.
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