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front desk agent hotel night auditor resume example with 5 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Qualified 10 years of experienced and graduate and emerging professional devoted to building industry career and working with top-notch professionals. Ambitious learner with great people skills, problem-resolution abilities, and dedication to company success. Offers skills in schedule management, resource allocation and recordkeeping. Tireless team player known for poise under pressure and calm in fast-paced office environments. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic settings. Brings top-notch work ethic, collaborative approach and understanding of office operations. Dedicated to optimize office operations for current and expected demand. Skilled Night Auditor bringing 10 experience in hospitality environments. Methodical nature with strong attention to detail and complex problem-solving skills. Well-trained night auditor with effective accounting and communication skills.. Bilingual and considered valuable team player. Experience as night auditor at hotel and motel establishments. Experienced Night Auditor skilled at managing range of business of guest-services functions. Clear communicator and strong leader with history of success in top hotels. Consistently exceeds expectations for accuracy of reports and cost reductions. Reliable Night Auditor offering expertise in financial administration and hospitality services. Flexible approach to handling all types of customer and business issues. Deadline-driven Night Auditor offering [Number]-year career history of reliability and quality performance. Operates well in busy environments and maintains calm under pressure. Meticulous eye for detail and personable demeanor.

Skills
  • Problem Solving
  • Issue Escalation
  • Room Key Issuance
  • Check In and Check Out Procedures
  • Decision Making
  • Account Balancing
  • Reservations Management
  • Records Management
  • Invoicing and Billing
  • Data Gathering
  • Room Assignment
  • Payment Collection
  • Inquiry Response
  • Microsoft Office
  • Customer Service
  • Guest Registration
  • Restaurant Reservations
  • Nightly Audits
  • Team Building
  • Cash Handling
  • Information Gathering
  • Appointment Confirmation
  • Supply and Materials Oversight
  • Relationship Establishment
  • Regulatory Compliance
  • Verbal and Written Communication
  • Documentation and Recordkeeping
  • Data Confidentiality
  • Product and Service Sales
  • Negotiation Tactics
  • Data Entry
  • Office Organization
  • Quality Assessment
  • Team Collaboration
  • Email and Telephone Decorum
  • Conflict Resolution
  • Paperwork Processing
  • Data Analysis
  • Task Prioritization
  • Time Management
  • Work Activity Planning
Work History
10/2022 to Current Front Desk Agent/Hotel Night Auditor Hampton Inn Ormond Beach | City, STATE,
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Performed nightly updates to room charges and rates.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Updated customer accounts with add-on room charges, minibar use and room service bills.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Logged wake-up call requests and set up automatic rings in system.
  • Planned coverage needs and organized services to support incoming special events.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Balanced hotel accounts and resolved discrepancies.
  • Monitored facility security for guest and personnel safety.
  • Documented accounts and logs throughout shift to keep up with requirements.
  • Ran daily, weekly and monthly reports to close day and meet objectives.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Checked requests and room service for accuracy and guests needing assistance.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Reviewed checklist on daily basis and planned shift accordingly.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
03/2018 to 10/2022 Night Audit Manager/ Accounting Manager Hilton Garden Inn Sea World | City, STATE,
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Increased sales significantly by upselling higher-end products to customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Moved and set up seating, prepared extra silverware and prior to arrival of large groups.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Trained and mentored department staff on policies and procedures to establish strong foundation for client development and service activities.
  • Conducted strategic and technical reviews to verify compliance with quality control standards, schedule constraints and budget parameters.
  • Gathered and analyzed financial data to determine improvement efforts.
  • Participated in billing and collections operations to facilitate client payment of overdue invoices.
  • Developed high-level knowledge of client business goals, policies and procedures to establish foundation for targeted problem solutions.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Facilitated internal audits and prepared detailed reports on findings.
  • Partnered with internal managers to deliver client proposals and presentations and increase department sales revenues.
  • Communicated with clients to engage in cross-selling and upselling activities and improve business generation results.
  • Recommended changes to management regarding financial operations.
07/2018 to 07/2020 Front Desk Supervisor/Night Auditor Supervisor Home 2 Suites By Hilton | City, STATE,
  • Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
  • Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
  • Reported damages, maintenance problems, safety issues and potential hazards to management.
  • Assembled complimentary gift baskets and champagne to greet new guests at arrival.
  • Gathered dirty laundry in 250 rooms to arrange for pickup to do laundry
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Performed spot-cleaning on furniture stains.
  • Changed bed linens and collected soiled linens for cleaning.
  • Polished glass surfaces and windows.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Logged wake-up call requests and set up automatic rings in system.
  • Trained and mentored staff on procedures, service standards and productivity strategies.
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Education
Expected in 04/2020 to to Bachelor of Arts | Business And Managment in Accounting Strayer University, Orlando, FL, GPA:
Expected in 06/2017 to to Bachelor of Arts | Paralegal Studies Valencia Community College, Orlando, Florida , GPA:

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Resume Overview

School Attended

  • Strayer University
  • Valencia Community College

Job Titles Held:

  • Front Desk Agent/Hotel Night Auditor
  • Night Audit Manager/ Accounting Manager
  • Front Desk Supervisor/Night Auditor Supervisor

Degrees

  • Bachelor of Arts
  • Bachelor of Arts

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