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Front Desk Agent Group Sales Coordinator Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Positive and upbeat Customer Service Specialist bringing fifteen years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Automated telephone systems
  • File management
  • Time management
  • Office management
  • Administrative support
  • Problem-solving skills
  • Clerical duties
  • Data Entry
  • 10 Key
  • MS Office
  • Excellent Communication
  • Attention to detail
  • Multitasking
Work History
08/2018 to Current
Front Desk Agent/Group Sales Coordinator Omni Hotels Atlanta, GA,
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Planned coverage needs and organized services to support incoming special events.
  • Collaborated with housekeeping and Bistro team members to handle guest requirements from check-in through check-out.
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and sports activities.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Sorted mail and other important data upon General Manager's absence, promoting quick delivery of all messages to recipients.
  • Set-up contracts for groups or teams for meeting rooms and/or sleeping rooms.
04/2013 to 08/2018
Guest Service Manager University Of California San Mateo, CA,
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Supervised team of six front desk agents and helped to resolve issues arising during shifts.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Greet and check-in guests
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
07/2010 to 08/2011
Financial Aid Officer Market America Inc Greensboro, NC,
  • Collaborated with admissions department to facilitate application verification and completion.
  • Counseled students and parents about financial aid options and program details.
  • Advised students in making academic decisions, including details regarding registration and billing.
  • Reviewed files to ensure compliance with federal guidelines.
  • Accepted and processed account payments.
  • Presented financial aid workshops to help groups of students and parents navigate process.
  • Helped individuals complete physical and electronic paperwork such as FAFSA.
  • Monitored financial aid award notices.
  • Received and posted payments to loan accounts.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Gave workshop and other group presentations to inform students of options and educate on financial aid process.
  • Processed financial aid documents and completed basic verification of information.
07/2007 to 04/2008
Office Assistant Worth Transportation City, STATE,
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Worked with upper management to complete complex projects on tight budgets within specific timeline's.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Offered departmental administrative support.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered and quickly redirected up to 100 calls per day.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
Education
Expected in 08/2011
Bachelor of Arts: Human Relations
High Point University - High Point, NC
GPA:

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  • Strong Summary
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Resume Overview

School Attended
  • High Point University
Job Titles Held:
  • Front Desk Agent/Group Sales Coordinator
  • Guest Service Manager
  • Financial Aid Officer
  • Office Assistant
Degrees
  • Bachelor of Arts