Front Desk Agent Group Sales Coordinator Resume Example

Love this resume?

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Positive and upbeat Customer Service Specialist bringing fifteen years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

  • Automated telephone systems
  • File management
  • Time management
  • Office management
  • Administrative support
  • Problem-solving skills
  • Clerical duties
  • Data Entry
  • 10 Key
  • MS Office
  • Excellent Communication
  • Attention to detail
  • Multitasking
Work History
08/2018 to Current
Front Desk Agent/Group Sales Coordinator Omni Hotels Atlanta, GA,
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Planned coverage needs and organized services to support incoming special events.
  • Collaborated with housekeeping and Bistro team members to handle guest requirements from check-in through check-out.
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and sports activities.
  • Maintained transaction security by verifying payment cards against identification.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Sorted mail and other important data upon General Manager's absence, promoting quick delivery of all messages to recipients.
  • Set-up contracts for groups or teams for meeting rooms and/or sleeping rooms.
04/2013 to 08/2018
Guest Service Manager University Of California San Mateo, CA,
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Supervised team of six front desk agents and helped to resolve issues arising during shifts.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Greet and check-in guests
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
07/2010 to 08/2011
Financial Aid Officer Market America Inc Greensboro, NC,
  • Collaborated with admissions department to facilitate application verification and completion.
  • Counseled students and parents about financial aid options and program details.
  • Advised students in making academic decisions, including details regarding registration and billing.
  • Reviewed files to ensure compliance with federal guidelines.
  • Accepted and processed account payments.
  • Presented financial aid workshops to help groups of students and parents navigate process.
  • Helped individuals complete physical and electronic paperwork such as FAFSA.
  • Monitored financial aid award notices.
  • Received and posted payments to loan accounts.
  • Provided one-on-one counseling to students regarding financial aid program options and requirements.
  • Gave workshop and other group presentations to inform students of options and educate on financial aid process.
  • Processed financial aid documents and completed basic verification of information.
07/2007 to 04/2008
Office Assistant Worth Transportation City, STATE,
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
  • Worked with upper management to complete complex projects on tight budgets within specific timeline's.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Offered departmental administrative support.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered and quickly redirected up to 100 calls per day.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
Expected in 08/2011
Bachelor of Arts: Human Relations
High Point University - High Point, NC

By clicking Build Your Own Now, you agree to our Terms of Use and Privacy Policy

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • High Point University
Job Titles Held:
  • Front Desk Agent/Group Sales Coordinator
  • Guest Service Manager
  • Financial Aid Officer
  • Office Assistant
  • Bachelor of Arts