Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.
Skills
Registration Processing
Room assignments
Conflict Resolution
Decision-Making Abilities
Registration
Providing Information
Time management
Social perceptiveness
Housekeeping
Guest services
Bookkeeping
Word processing
Cash Handling
Local arts and culture
Problem-solving skills
Hospitality service expertise
Conflict and issue documentation
Supply replenishment
File management
Work History
04/2021 to Current
Front Desk AgentWestmont Hospitality Group – Springfield, OR,
Used internal software to process reservations, check-ins and check-outs.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Answered multi-line phone system and greeted callers enthusiastically.
Assisted at front desk when and handled purchases at gift shop.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Answered customer telephone calls promptly and appropriately handled needs.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
Confirmed relevant guest information and payment methods to prevent fraud.
Collected room deposits, fees and payments.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Collaborated with team members to handle guest requirements from check-in through check-out.
Resolved service-related problems and documented actions in system.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Protected guest valuables with main safe or in individual boxes to maximize security.
Entered customer data into room system and updated information whenever patrons changed rooms.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Updated customer accounts with add-on room charges, minibar use and room service bills.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Kept accounts in balance and ran daily reports to verify totals.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
05/2017 to 10/2019
Costumer Service TJMAXX – City, STATE,
Restocked and organized merchandise in front lanes.
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Monitored self-checkout systems and provided assistance or intervention where required.
Checked identification for proof-of-age for alcohol and tobacco sales.
Worked flexible schedule and extra shifts to meet business needs.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Performed cash, card and check transactions to complete customer purchases.
06/2019 to 08/2019
Teacher's Aide VolunteerFirst Impression Pre-School – City, STATE,
Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
Supported student learning objectives through personalized and small group assistance.
Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Supported classroom activities, tutoring, and reviewing work.
Took daily attendance, notifying classroom teacher immediately of student absences.
Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
Collated classroom materials to help teachers prepare for daily instruction and activities.
Promoted physical, mental and social development using classroom games and activities.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Education
Expected in 06/2020
High School Diploma: Miami Palmetto Senior High School - Miami, FL GPA:
Awarded Superintendent's Diploma of Distinction.
Expected in
No Degree: Criminal Justice Florida International University - Miami, FL GPA:
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