- Property Management Responsible for the Credit and Receivable operations of the resort
- Implementing optimial procedures to minimize risk and increase
- System - Opera
- Profitability while ensuring hotel's service and accounting standards are
- Microsoft Excel met.
- Lead and manage the Credit Department and ensure all
- Sun Systems
- Standards are followed.
- GFS (Global Finance Ensure all procedures regarding billing, collection, credit cards,
- Systems) inquiries, check cashing are followed.
- Inspect all in-house accounts to ensure adherence to the hotel's
- AMS (Account Management
- Credit policy; assist with the collection efforts of these accounts
- Systems) when necessary.
- Responsible for the credit granting process, including the
- Consistent application of the credit policy, periodic credit reviews
- EXPERTISE
- Of existing customers, with the goal of optimizing the mix of
- Hospitality company sales and bad debt losses.
- Obtain credit references and monitor Accounts Receivables
- Team Leadership
- Ledgers.
- Mathematical Analysis Manage and assist in the preparation of invoices for all approved
- Group, transient, golf accounts with the appropriate supporting
- Five Star Forbes Customer
- Documentation.
- Service Ensure all financial reporting deadlines are met.
- Finance Management Ensure accurate and appropriate recording and analysis of
- Revenues and expenses.
- Ensure accurate and timely monthly, quarterly and year end
- Close.
- EXPERIENCE (CONTINUED)
- ACCOUNTS RECEIVABLE SPECIALIST
- Fairmont Grand Del Mar | 2016 - 2017
- Obtain and secure revenue by accurately and efficiently carrying out
- Billing procedures.
- Maintain up-to-date billing system.
- Generate and send out invoices.
- Carry out billing, collection and reporting to specific deadlines.
- Perform account reconciliations.
- Monitor customer account details for non-payments, delayed
| - Payments and other irregularities.
- Research and resolve payment discrepancies and generate age
- Analysis to ensure compliance.
- Assist with month-end closing.
- CONCIERGE
- Fairmont Grand Del Mar | 2014 - 2016
- Focal point of customer service responsible for the assurance of resort
- Guest's satisfaction across all venues.
- Expert in handling a variety of critical guest needs.
- Strive to make the impossible achievable for guests by relying
- On contacts with local merchants and service providers.
- Knowledge of the attractions, nightlife, and special services in
- The surrounding area.
- Make arrangements on items such as transportation,
- Restaurant reservations, interesting places to visit or health and
- Beauty services, cultural events, religious worship, childcare,
- Shopping, florist and any other need.
- FRONT DESK AGENT
- Fairmont Grand Del Mar | 2012 - 2014
- Responsible for providing exceptional service and information to guests
- Upon check in and check out while serving as a liaison between guests
- And departments to solve problems.
- Register guests, verifying reservation, information while
- Meeting all required 5-Star standards.
- Accept payment for guests' accounts both at time of
- Registration and at checkout.
- Maintain a house bank and make a deposit and accurate report
- Of receipts daily.
- Cash checks and exchange currencies for guests.
- Issue keys and post miscellaneous charges as requested
- Assist other departments such as concierge and valet to
- Ensure all guests need are met.
- Account Management, Account reconciliations, Accounting, Accounts Receivables, ACCOUNTS RECEIVABLE, Billing, Billing system, Credit, Customer service, Documentation, Finance, Financial reporting, Inspect, Preparation of invoices, Team Leadership, Microsoft Excel, Exchange, Month-end closing, Property Management, Recording, Reporting, Research, Sales, Sun, Transportation
- Conflict management
- Time management
- Oral and written communications
- Analytical mastery
- Hospitality services
- Hospitality services
- Microsoft Office
- Credit and cash payments
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