front desk agent resume example with 9+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

CONT ACT PROFILE Dynamic, versatile and proven professional who has consistently delivered results in complex and changing environments with a reputation of exceeding expectations. Seeks continued career growth with a leading organization, which provides the opportunity to impact results applying my knowledge, talent and work experiences. Demonstrated ability to effectively facilitate across all levels of the organization through a balanced approach to communication,

Results-driven [Job Title] with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.

  • Property Management Responsible for the Credit and Receivable operations of the resort
  • Implementing optimial procedures to minimize risk and increase
  • System - Opera
  • Profitability while ensuring hotel's service and accounting standards are
  • Microsoft Excel met.
  • Lead and manage the Credit Department and ensure all
  • Sun Systems
  • Standards are followed.
  • GFS (Global Finance Ensure all procedures regarding billing, collection, credit cards,
  • Systems) inquiries, check cashing are followed.
  • Inspect all in-house accounts to ensure adherence to the hotel's
  • AMS (Account Management
  • Credit policy; assist with the collection efforts of these accounts
  • Systems) when necessary.
  • Responsible for the credit granting process, including the
  • Consistent application of the credit policy, periodic credit reviews
  • Of existing customers, with the goal of optimizing the mix of
  • Hospitality company sales and bad debt losses.
  • Obtain credit references and monitor Accounts Receivables
  • Team Leadership
  • Ledgers.
  • Mathematical Analysis Manage and assist in the preparation of invoices for all approved
  • Group, transient, golf accounts with the appropriate supporting
  • Five Star Forbes Customer
  • Documentation.
  • Service Ensure all financial reporting deadlines are met.
  • Finance Management Ensure accurate and appropriate recording and analysis of
  • Revenues and expenses.
  • Ensure accurate and timely monthly, quarterly and year end
  • Close.
  • Fairmont Grand Del Mar | 2016 - 2017
  • Obtain and secure revenue by accurately and efficiently carrying out
  • Billing procedures.
  • Maintain up-to-date billing system.
  • Generate and send out invoices.
  • Carry out billing, collection and reporting to specific deadlines.
  • Perform account reconciliations.
  • Monitor customer account details for non-payments, delayed
  • Payments and other irregularities.
  • Research and resolve payment discrepancies and generate age
  • Analysis to ensure compliance.
  • Assist with month-end closing.
  • Fairmont Grand Del Mar | 2014 - 2016
  • Focal point of customer service responsible for the assurance of resort
  • Guest's satisfaction across all venues.
  • Expert in handling a variety of critical guest needs.
  • Strive to make the impossible achievable for guests by relying
  • On contacts with local merchants and service providers.
  • Knowledge of the attractions, nightlife, and special services in
  • The surrounding area.
  • Make arrangements on items such as transportation,
  • Restaurant reservations, interesting places to visit or health and
  • Beauty services, cultural events, religious worship, childcare,
  • Shopping, florist and any other need.
  • Fairmont Grand Del Mar | 2012 - 2014
  • Responsible for providing exceptional service and information to guests
  • Upon check in and check out while serving as a liaison between guests
  • And departments to solve problems.
  • Register guests, verifying reservation, information while
  • Meeting all required 5-Star standards.
  • Accept payment for guests' accounts both at time of
  • Registration and at checkout.
  • Maintain a house bank and make a deposit and accurate report
  • Of receipts daily.
  • Cash checks and exchange currencies for guests.
  • Issue keys and post miscellaneous charges as requested
  • Assist other departments such as concierge and valet to
  • Ensure all guests need are met.
  • Account Management, Account reconciliations, Accounting, Accounts Receivables, ACCOUNTS RECEIVABLE, Billing, Billing system, Credit, Customer service, Documentation, Finance, Financial reporting, Inspect, Preparation of invoices, Team Leadership, Microsoft Excel, Exchange, Month-end closing, Property Management, Recording, Reporting, Research, Sales, Sun, Transportation
  • Conflict management
  • Time management
  • Oral and written communications
  • Analytical mastery
  • Hospitality services
  • Hospitality services
  • Microsoft Office
  • Credit and cash payments
Front Desk Agent, 06/2011 to 06/2012
Omni HotelsChicago, IL,
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Managed all front desk operations for busy high-volume hotel.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
  • Computed guest billings and posted charges to room accounts.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Concierge, 06/2012 to 04/2016
Lincoln Property Company, Inc.Miami, FL,
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
  • Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
  • Managed transportation arrangements to and from airport, train station and local events for visitors.
  • Rectified volatile situations quickly through active listening and effective communication.
  • Regularly updated front desk's concierge book to ensure availability of most relevant visitor information.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
  • Answered department telephone calls within [Number] rings, using correct salutations and telephone etiquette.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
  • Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
Accounts Receivable Specialist, 04/2016 to 05/2017
Afterpay TouchFlorida, PR,
  • Managed over [Number] accounts worth over $[Amount] with accuracy in [Software].
  • Maintained accounts receivable documentation electronically and on paper.
  • Investigated and resolved collections and billing disputes with tact and efficiency, reducing outstanding accounts receivable by [Number]% over [Timeframe].
  • Answered office phone calls and emails to direct customers and answer questions.
  • Handled daily accounting processes by monitoring accuracy, productivity and [Number]-employee team.
  • Decreased time and costs while increasing efficiency by introducing new accounting procedures.
  • Handled cash and deposits using proper accounting procedures and documentation.
  • Decreased liabilities and effectively cultivated customer rapport to drive successful payment collection processes and reduce outstanding balances.
  • Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
  • Trained [Number] new clerks on [Task], checking for thorough comprehension for excellent work.
  • Communicated with [Job title] about discrepancies and devised plans to reconcile financial issues.
  • Reviewed contracts, proposals and waivers to maintain accurate and up-to-date billing.
  • Generated, mailed and monitored invoices.
CREDIT MANAGER, 05/2017 to Current
Alliance Material Handling, Inc.Hagerstown, MD,
  • Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
  • Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors.
  • Reviewed accounts for signs of fraud and non-payment issues.
  • Kept fully updated on current regulatory environment and made proactive adjustments to meet changing requirements.
  • Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
  • Submitted delinquent accounts to collections department or outside resources.
Education and Training
GED: , Expected in 06/2006 to Palomar College - San Marcos, CA
Activities and Honors

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Resume Overview

School Attended

  • Palomar College

Job Titles Held:

  • Front Desk Agent
  • Concierge
  • Accounts Receivable Specialist


  • GED

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