CONT ACT PROFILE Dynamic, versatile and proven professional who has consistently delivered results in complex and changing environments with a reputation of exceeding expectations. Seeks continued career growth with a leading organization, which provides the opportunity to impact results applying my knowledge, talent and work experiences. Demonstrated ability to effectively facilitate across all levels of the organization through a balanced approach to communication,
Results-driven [Job Title] with solid administrative, customer service and financial management skills. High-energy team player dedicated to maximizing customer loyalty with exceptional support. Well-organized in planning, problem-solving and multitasking in fast-paced hospitality settings.
Skills
Property Management Responsible for the Credit and Receivable operations of the resort
Implementing optimial procedures to minimize risk and increase
System - Opera
Profitability while ensuring hotel's service and accounting standards are
Microsoft Excel met.
Lead and manage the Credit Department and ensure all
Front Desk Agent, 06/2011 to 06/2012 Omni Hotels – Chicago, IL,
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Managed customer complaints and rectified issues to complete satisfaction.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Posted charges, updated accounts and issued bills to departing guests.
Coordinated with internal departments to handle wide range of guest needs.
Managed all front desk operations for busy high-volume hotel.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Input customer data using [Type] software and made immediate updates to reflect room changes.
Assisted with administrative tasks, including filing, answering phones and [Task].
Computed guest billings and posted charges to room accounts.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Concierge, 06/2012 to 04/2016 Lincoln Property Company, Inc. – Miami, FL,
Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
Facilitated research of local venues, restaurants and visitor spots per guest requests.
Scheduled deliveries of various items including flowers, gifts, and balloons and made guest reservations for spa services and dining.
Managed transportation arrangements to and from airport, train station and local events for visitors.
Rectified volatile situations quickly through active listening and effective communication.
Regularly updated front desk's concierge book to ensure availability of most relevant visitor information.
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
Answered department telephone calls within [Number] rings, using correct salutations and telephone etiquette.
Welcomed guests, provided answers to questions, and anticipated guests' service needs.
Cultivated long-lasting relationships with outside vendors including florists and restaurants so that guests could secure valuable deals on services and meals.
Ensured that guest complaints were handled in the most effective manner possible and that complimentary services were offered for hardship cases.
Managed over [Number] accounts worth over $[Amount] with accuracy in [Software].
Maintained accounts receivable documentation electronically and on paper.
Investigated and resolved collections and billing disputes with tact and efficiency, reducing outstanding accounts receivable by [Number]% over [Timeframe].
Answered office phone calls and emails to direct customers and answer questions.
Handled daily accounting processes by monitoring accuracy, productivity and [Number]-employee team.
Decreased time and costs while increasing efficiency by introducing new accounting procedures.
Handled cash and deposits using proper accounting procedures and documentation.
Decreased liabilities and effectively cultivated customer rapport to drive successful payment collection processes and reduce outstanding balances.
Prepared and mailed client invoices within expected timeframes to promote likelihood of on-time payments.
Trained [Number] new clerks on [Task], checking for thorough comprehension for excellent work.
Communicated with [Job title] about discrepancies and devised plans to reconcile financial issues.
Reviewed contracts, proposals and waivers to maintain accurate and up-to-date billing.
Generated, mailed and monitored invoices.
CREDIT MANAGER, 05/2017 to Current Alliance Material Handling, Inc. – Hagerstown, MD,
Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
Conducted investigations and in-depth evaluations of customers for creditworthiness and potential risk factors.
Reviewed accounts for signs of fraud and non-payment issues.
Kept fully updated on current regulatory environment and made proactive adjustments to meet changing requirements.
Implemented new initiatives, which resulted in quicker payments and better turnaround times to resolve customer issues.
Submitted delinquent accounts to collections department or outside resources.
Education and Training
GED: , Expected in 06/2006 Palomar College - San Marcos, CA GPA:
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