front desk agent resume example with 5+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations. Warm and friendly individual with ability to help customers in any situation. Enjoys working closely with team members to provide positive guest experience. Experience as front desk agent in busy and successful resort setting.

  • Lobby auditing
  • Automated telephone systems
  • Check in and check out
  • Registration processing
  • File management
  • Reporting capabilities
  • Hospitality service expertise
  • Word processing
  • Cash handling
  • Problem-solving skills
  • Conflict resolution
  • Training and development
  • Guest services
  • Time management
  • Sale expertise
Milford Empolment & Training Milford,CT, Expected in 07/2019 CNA : Nursing Assistance - GPA :
BOCES Albany, NY, Expected in GED : - GPA :
Work History
Omni Hotels - Front Desk Agent
Omaha, NE, 10/2019 - Current
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Maintained transaction security by verifying payment cards against identification.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
Murphy Usa, Inc. - Store Manager
Dorset, VA, 10/2018 - 05/2019
  • Managed vendor selection and relations to guarantee best pricing and on-time deliveries.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Rotated merchandise and displays to feature new products and promotions.
Amazon.Com, Inc. - Team Member
Virtual Location - California, CA, 01/2018 - 02/2019
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Mentored junior team members on protocols and procedures of each station to maximize contributions.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.
  • Sought out ways to go above and beyond job requirements.
  • Conducted annual salary surveys and developed, analyzed and updated company salary budget.
  • Collaborated with management to build and implement effective, modern employment policies.
  • Maintained productive, efficient approach to all tasks.
  • Maintained work structure by updating job requirements and job descriptions for all positions.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Starbucks - Barista /Shift Supervisor
City, STATE, 04/2015 - 08/2018
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Created over 100+ drinks in average shifts with consistently positive customer satisfaction scores.
  • Elevated customer loyalty by using strong Communication skills and Leardership skills to resolve customer problems.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Made and served 80 café beverages per day with speed, quality and consistency.
  • Accurately took 50 to-go and special orders via phone daily.

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Resume Overview

School Attended

  • Milford Empolment & Training

Job Titles Held:

  • Front Desk Agent
  • Store Manager
  • Team Member
  • Barista /Shift Supervisor


  • CNA
  • GED

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