LiveCareer-Resume

front desk agent resume example with 6+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Positive dedicated worker brings more than 20 years of customer service experience in hospitality, banking, and retail. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills
  • Adaptive team player
  • Customer service
  • Data entry
  • Courteous demeanor
  • Strong interpersonal skills
  • Money Handling
Education and Training
Herkimer County Community College Herkimer, NY Expected in 05/2020 Associate of Science : Medical Coding - GPA :
  • Completed continuing education in Medical Coding
  • 3.8 GPA
  • Ranked in Top 10% of class
  • Completed coursework in Anatomy and Physiology, Medical Terminology and Computer Applications
Experience
Q Hotels Management - Front Desk Agent
Houma, LA, 12/2021 - 09/2022
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Facilitated successful front desk operations for high-volume hotel.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
Builders Firstsource, Inc. - Store Associate
Midvale, UT, 04/2020 - 12/2021
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Thoroughly cleaned store bathrooms, countertops, and floors.
Q Hotels Management - Front Desk Agent
Laplace, LA, 08/2018 - 08/2019
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered incoming calls and booked reservations for guests.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Offered dining information and helped guests organize local activities to enhance stay.
Monarch Casino Black Hawk - Bank Teller
Black Hawk, CO, 12/2014 - 04/2018
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Entered transactions into computer and issued customer receipts.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.

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Resume Overview

School Attended

  • Herkimer County Community College

Job Titles Held:

  • Front Desk Agent
  • Store Associate
  • Front Desk Agent
  • Bank Teller

Degrees

  • Associate of Science

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