Highly enthusiastic customer service professional with 6 years client interface experience. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Talented Night Manager specializing in team leadership, customer service and administrative support. Organized, detail-oriented and proactive with excellent communication, planning and decision-making abilities. Seeking new challenge with established company. Customer service and sales expert who identifies customer needs and delivers solutions to problems.
Professional and friendly
Strong public speaker
Superior communication skills
Cheerful and energetic
MS Office proficient
Effective team player
Superior organization skills
Dependable and reliable
Time management ability
Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
04/2016 to 07/2016
Front Desk AgentBaymont Inn & Suites － Decatur, IN
Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Managed a 52-room full-service boutique hotel.Balanced all rebates and other miscellaneous charges. Answered department telephone calls within 4 rings, using correct salutations and telephone etiquette.Delivered requested items to guests' rooms. Processed credit card transactions during the checkout process. Referred guests to local restaurants and recommended attractions in the area. Served as public relations representative for the hotel. Greeted all guests in a courteous and professional manner. Fostered strong working relationships with all hotel departments.
08/2015 to 04/2016
Team LeadT.I Automotive － Ossian, INActively suggested operational improvements to enhance quality, improve production times and reduce costs. Changed equipment over to new product. Helped achieve company goals by supporting production workers. Started machine operations by inserting control instructions into control units. Supervised team of six skilled machine operators, helping them manufacture gas tanks, and hit the daily and weekly targets.Inspected finished products for quality and adherence to customer specifications. Monitored and adjusted production processes or equipment for quality and productivity. Planned and laid out work to meet production and schedule requirements. Worked with managers to implement the company's policies and goals. Started up and shut down processing equipment.
10/2014 to 08/2015
ServerWings Etc － Decatur, INAccepted payment from customers and made change as necessary. Assisted co-workers. Attempted to limit problems and liability related to customers' excessive drinking Checked patrons' identification to ensure that they met minimum age requirements for consumption of alcoholic beverages Cleaned bars, work areas, and tables Informed patrons of establishment specialties and features Prepared and served hot and cold beverages Took beverage orders from serving staff or directly from patrons Took orders from patrons for food or beverages Wrote patrons' food orders on order slips, memorized orders, and entered orders into computers for transmittal to kitchen staff Ensured consistent high quality of plate presentation Notified kitchen personnel of shortages or special orders Provided guests with menus Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
07/2010 to 10/2014
Head WaitressArnolds Drive IN － Decatur, INCommunicated with customers regarding orders, comments, and complaints Maintained contact with kitchen staff, management, serving staff, and customers Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed Provided guests with menus Provided customers with product details, such as coffee blend and preparation descriptions Responded to resident or guest complaints regarding food or service Served residents and guests during meal times with speed and efficiency Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Suggested additional items to customers, as appropriate, to increase restaurant sales. Answered questions about menu selections and made recommendations when requested. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Completed closing duties, including restocking items and closing out the cash drawer. Skillfully anticipated and addressed guests' service needs. Consistently adhered to quality expectations and standards. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. Routinely cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
High School DiplomaHome Schooled (Must High School) － Decatur, IN, USAGPA:3.4