Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Polite and accommodating [Job Title] bringing [Number]-year background in hospitality settings. Accustomed to working with guests, families and VIPs to handle promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Tech-savvy Front Desk Agent emphasizing accuracy and efficiency in all operations. Possessing in-depth knowledge of [Type] software.

High energy hospitality professional with a can-do attitude and a strong desire to work with the public. Seeking a role as a front desk agent in a busy hotel.

Reliable and enthusiastic individual performing such duties as [Task] and [Task]. Skilled in customer engagement, [Skill] and [Skill]. Known for remaining poised and calm in busy environments.

Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette.

Remarkable [Job Title] providing superior level of customer service to guests and prospective guests. Proven ability to run [Type] front desk, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual and always prepared for any challenge.

Knowledgeable and skilled Hospitality professional successful at balancing guest and business needs. Well-organized in managing check-in and checkout procedures, as well as coordinating services with diverse team members. Good multitasking, planning and communication skills.

Patient front desk agent with effective marketing and communication skills. Bilingual and dedicated to doing a great job. Seeking a role as a front desk agent at an establishment where hard work is rewarded.

High-energy [Job Title] possessing strong knowledge of [Type] industry and exceptional customer service skills. Enthusiastic, friendly and personable demeanor with knack for organization and highly efficient nature focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands.

  • Safety and security procedures
  • Guest amenities
  • Team oversight
  • Fluent in [Language] and [Language]
  • Credit and cash payments
  • Microsoft Office
  • Marketing
  • Reservations
  • Mail and packages
  • Payment oversight
  • Cash transactions
  • Hospitality services
  • Listening skills
  • Reception
Front Desk Agent, 02/2020 - Current
Omni Hotels Bedford, PA,
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Monitored reservations to track incoming parties and special events.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Planned customized itineraries for guests, which included [Type] lodging and [Type] activity, resulting in promotion of local tourism and entertainment industries.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Managed team of [Number] [Job Title]s and [Number] [Job Title]s, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Computed guest billings and posted charges to room accounts.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, and culture, [Type] and [Type] entertainment.
  • Promoted loyalty by signing customers up for [Type] rewards program and encouraged repeat stays through exceptional service.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Set guest and group reservations and processed check-ins and check-outs.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
  • Personally addressed and welcomed [Number] guests to business per day, improving overall customer service and engagement.
  • Pleasantly answered phone calls and routed to proper guest or department.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Secured guest valuables in main safe or individual boxes.
  • Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Responded to inquiries and room requests made online, by phone or email.
  • Managed all front desk operations for busy high-volume hotel.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Input customer data using [Type] software and made immediate updates to reflect room changes.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to [Job Title] on [Timeframe] basis.
Housekeeping/Housekeeping Supervisor, 08/2018 - 03/2019
Candlewood Suites City, STATE,
  • Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
  • Supervised employees and developed training programs to ensure maximum performance.
  • Collaborated with front desk to respond promptly to all guest requests.
  • Managed team of [Number] personnel in busy hotel with [Number] rooms.
  • Ordered housekeeping supplies and guest toiletries.
  • Supervised and supported all new personnel to maximize quality of service and performance.
  • Stocked room attendant carts with supplies.
  • Removed trash and dirty linens from room attendant carts.
  • Increased employee loyalty and reduced turnover by implementing innovative operational practices, including reward programs.
  • Operated incinerators and trash compactors to dispose of garbage.
  • Sustained safety protocols, ensuring proper and cost-effective equipment and material usage.
  • Submitted repair requests to maintenance team.
Courtesy Clerk/Cashier, 03/2017 - 07/2017
Kroger City, STATE,
  • Escorted customers to desired merchandise location.
  • Worked closely with front-end staff to assist customers.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Collected shopping carts from parking lot to maintain clean, organized parking lot area.
  • Packaged or bagged purchases and helped customers move items to vehicle.
  • Assisted customers with price checks, heavy items and finding products.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Answered questions and informed customers of current sales and promotions.
  • Assisted [Number] cashiers by bagging groceries with either plastic, paper or reusable cloth bags.
  • Placed customer items into bags using proper techniques to protect delicate items and separate different groups.
  • Promoted and explained loyalty programs to customers, helping customers complete forms to finalize membership.
  • Delivered exceptional customer service by greeting over [Number] daily customers and directing to desired items.
  • Greeted every customer with smile, friendly manner and personalized support to drive store loyalty.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education and Training
High School Diploma: , Expected in 2018
Ross S Sterling High School - Baytown, TX,

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School Attended

  • Ross S Sterling High School

Job Titles Held:

  • Front Desk Agent
  • Housekeeping/Housekeeping Supervisor
  • Courtesy Clerk/Cashier


  • High School Diploma

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