LiveCareer-Resume

front desk agent resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Skills
  • Guest amenities
  • Mail and packages
  • Inventory oversight
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Communicated safety processes and procedures with customers during emergencies.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Credit and cash payments
Experience
Front Desk Agent, 03/2022 - 05/2022
Viceroy Hotel Group Los Angeles, CA,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Night Auditor, 06/2021 - 03/2022
Sands Of Kahana Cedar City, UT,
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Documented wake-up requests and set up automatic calls in system.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
  • Coded invoices and other records to maintain organized and accurate records.
Front Desk Agent, 01/2016 - 08/2018
Wts International, Inc. Farmingdale, NY,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Communicated safety processes and procedures with customers during emergencies.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Education and Training
Bachelor of Science: Criminal Justice, Expected in 05/2022
-
Johnson & Wales University - Providence, RI,
GPA:
Status -
Associate of Arts: Business Management, Expected in 06/2018
-
Florence Darlington Tech - Florence, SC,
GPA:
Status -
Languages
Haitian Creole :
Limited:
Negotiated :
:
Spanish :
Limited:
Negotiated :
:

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Resume Overview

School Attended

  • Johnson & Wales University
  • Florence Darlington Tech

Job Titles Held:

  • Front Desk Agent
  • Night Auditor
  • Front Desk Agent

Degrees

  • Bachelor of Science
  • Associate of Arts

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