LiveCareer-Resume

front desk agent resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

High-energy Front Desk Agent possessing strong knowledge of the Hospitality industry and exceptional customer service skills. Enthusiastic, friendly and personable demeanor with knack for organization and highly efficient nature focused on eliminating bottlenecks and maximizing productivity to meet challenging daily demands.

Skills
  • Conflict management
  • Transportation information
  • Guest amenities
  • Safety and security procedures
  • Credit and cash payments
  • Reservations
  • Reception
  • Inventory oversight
  • Oral and written communications
  • Fluent in English, French and Haitian Creole
  • Hospitality services
  • Listening skills
  • Effective planning
  • Microsoft Office
  • Cash transactions
  • Administrative skills
  • Company policies and procedures
Education and Training
Lehigh Senior High School Lehigh Acres, FL, Expected in 05/2017 High School Diploma : - GPA :
  • Summa cum laude graduate
  • 3.93 GPA
  • French Honors Society Member
  • President of A.S.C.E.N.D
  • Key Club Member
  • President of French Club
  • Ranked in Top 20% of class
  • Completed professional development in Microsoft Office
Florida Gulf Coast University Fort Myers, FL, Expected in 12/2021 Bachelor of Science : Resort And Hospitality Management - GPA :
  • 3.0 GPA
Certifications
  • Microsoft Office Specialist (MOS)
  • CVent: Event Management Software and Hospitality Solutions
Experience
Csm Corporation - Front Desk Agent
Minneapolis, MN, 10/2019 - Current
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Monitored reservations to track incoming parties and special events.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Assisted with administrative tasks, including filing and answering phones.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Managed all front desk operations for busy high-volume hotel.
  • Personally addressed and welcomed over 100 guests to business per day, improving overall customer service and engagement.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Pleasantly greeted every guest approaching front desk, maintaining pleasant demeanor even during moments of stress.
  • Input customer data using FOSSEY software and made immediate updates to reflect room changes.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
Lakeshirts, Inc - Sales Associate
Detroit Lakes, MN, 04/2017 - 02/2020
  • Handled the money of the entire store through the cash office (cash office assistant)
  • Gained experience within the Cosmetics, Shoe, Ladies, Men's and Kids, and finally, the Home Department.
  • Prepared cash deposits up to $4000 with zero discrepancies.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Processed orders through system and coordinated product deliveries.
  • Offered product and service consultations and employed upselling techniques.
  • Assisted customers by finding needed items and checking inventory for items at other locations.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Stayed up to date on store promotions, payment policies and security practices.
Lakeshirts, Inc - Sales Associate
Loveland, CO, 09/2016 - 03/2017
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Recommended optimal merchandise based on customer needs and desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Communicated with customers about Levi's offerings, including policies, restrictions and refund policies.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Educated customers on product and service offerings.
  • Recommended merchandise to customers based on needs and preferences.
Activities and Honors
Volunteer Experience or Leadership -President of the French Club (2015-2017) -Member of the French -Honors Society (2015-2017) -President of the Alpha Kappa Alpha A.S.C.E.N.D Program (2016-2017) -Captain of the Relentless Step Team (2016-2017)

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Resume Overview

School Attended

  • Lehigh Senior High School
  • Florida Gulf Coast University

Job Titles Held:

  • Front Desk Agent
  • Sales Associate
  • Sales Associate

Degrees

  • High School Diploma
  • Bachelor of Science

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