front desk agent resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Gracious Front Desk Agent with undeniable customer service skills. Dedicated to performing at high levels to meet guest needs and complete daily tasks. Adept at scheduling and administrative work. Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

  • Lobby Maintenance
  • Room Key Issuance
  • Guest Message Transmission
  • Registration Processing
  • Guest Registration
  • Verifying Reservations
  • Guest Satisfaction
  • Registration Services
  • Room Assignments
  • Personable Demeanor
  • Common Area Maintenance
  • Two-Way Radio Operation
  • Concierge Services
  • Fraud Prevention
  • Computer Proficiency
  • Front Desk Operations
  • Telephone Etiquette
  • Data Entry and Database Software
  • Positive Attitude and Energetic
  • Reminder Calls
  • Maintaining Guest Records
  • Patron Engagement
Work History
04/2022 to Current
Front Desk Agent Park Hotels & Resorts El Segundo, CA,
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Collected room deposits, fees and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Assisted at front desk when and handled purchases at gift shop.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
  • Prepared weekly employee work schedules for team members.
10/2021 to Current
Assistant Manager Lacoste Jacksonville, FL,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Monitored security and handled incidents calmly.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Reduced financial discrepancies by monitoring credit card sales and deposits.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
  • Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
01/2019 to 12/2021
Youth Care Specialist Ohioguidestone Perrysburg, OH,
  • Completed clear and concise documentation of youth behavior and actions.
  • Evaluated needs of youth and outlined measures to address.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Attended treatment team meetings to discuss youth's mental and behavioral progress.
  • Assisted in proper evacuation of youth during emergency situations such as inclement weather.
  • Attended Handle With Care trainings to enhance staff and youth safety during physical intervention.
  • Liaised with parents of youth and community leaders to organize youth empowerment programs and activities.
  • Utilized [System] model to teach youth life skills in accordance with individualized treatment plans.
  • Substituted in absence of teachers during school hours.
  • Interviewed individuals and families to assess needs and provide informational resources.
  • Documented data and completed accurate updates to case records.
Expected in 06/2015
High School Diploma:
Euclid - Euclid,
  • Doc Daugherty Scholarship (Athletic and Education) Jessica Claire

  • Licensed Choice Hotel Agent - 1 Year

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Resume Overview

School Attended

  • Euclid

Job Titles Held:

  • Front Desk Agent
  • Assistant Manager
  • Youth Care Specialist


  • High School Diploma

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