LiveCareer-Resume

front desk agent resume example with 8 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in providing great customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Room Assignment
  • Invoicing and Billing
  • Customer Service
  • Microsoft Office
  • Cash Handling
  • Conflict Resolution
  • Guest services
Education
Aiken High School Aiken, SC Expected in 06/1998 High School Diploma : - GPA :
Work History
Csm Corporation - Front Desk Agent
Lynnwood, WA, 06/2020 - 04/2021
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Delivered above-and-beyond service to guests, including making outside venue reservations and setting up tours.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
Csm Corporation - Front Desk Agent
Portland, OR, 05/2017 - 04/2020
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Used internal software to process reservations, check-ins and check-outs.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Assisted other hotel personnel in various capacities including overseeing entire front desk when manager was unavailable and handling purchases at gift shop when required.
  • Delivered above-and-beyond service to guests, including making outside venue reservations and setting up tours.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Answered multi-line phone system and greeted callers enthusiastically.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Collected room deposits, fees and payments.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
  • Assisted guests by furnishing information and directions to various areas of property including casino, gift shop and dining areas.
Winner Aviation - Customer Service Agent
Horseheads, NY, 07/2012 - 10/2016
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Consistently managed 6 -person staff, effectively resolving issues, which resulted in top ranking out of 3 teams.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

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Resume Overview

School Attended

  • Aiken High School

Job Titles Held:

  • Front Desk Agent
  • Front Desk Agent
  • Customer Service Agent

Degrees

  • High School Diploma

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