Front Desk Agent resume example with 1+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
I am a customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. I never let any customer leave unsatisfied and work hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting, and hotel management systems. 4 years of experience maintaining a high level of hospitality, professionalism, and business etiquette. An attentive individual committed to thoroughly listening to guest requests or concerns and addressing them with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time. That's me!
Skills
Problem Solving
Arabic Fluency
Multitasking and Prioritization
Verbal Communication
Customer Service
Computer Skills
Teamwork and Collaboration
Payment Processing
Stocking Supplies and Retail Products
Cleaning and Sanitizing
Hospitality and Professionalism
Team Player
Speedy and Efficient
Cash Register Operation
Experience
04/2022 to CurrentFront Desk AgentResorts International | Atlantic City, NJ,
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Stayed current on local attractions and special events to help guests with entertainment options.
Handled payment processing and provided customers with receipts and proper bills and change.
Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Received incoming calls and coordinated with staff to fulfill customer requests.
Coordinated with internal departments to handle wide range of guest needs.
Supervised daily operations of hotel front desk in absence of manager.
Answered telephones and greeted visitors to assist, answer questions and direct.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Input customer data into reservation systems and updated to reflect room changes.
Responded to inquiries and room requests made online, by phone and via email.
Leveraged software to confirm reservations and address guest needs.
Offered dining information and helped guests organize local activities to enhance stay.
Posted charges, updated accounts and issued bills to departing guests.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Facilitated successful front desk operations for high-volume hotel.
09/2021 to 02/2022Restaurant HostessHilton Worldwide | Arlington, VA,
Stayed attentive to server availability and table turnover to quickly seat guests.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Collected reservation information and communicated updates to guests via mobile device or in-person.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Greeted customers, answered questions and recommended specials to increase profits.
Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Took beverage orders and served drinks during peak meal times.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Accommodated guests with children and special needs to promote comfortable dining experience.
Answered phones promptly to record and confirm reservations.
Greeted guests and gathered information to seat groups or place on waitlist.
Communicated with servers about new tables, changes in food availability and customer comments.
Answered telephone to provide dining information and take reservations.
Monitored dining area to assess server capacity and estimate wait times.
Directed customers to bar area in high-traffic times to increase drink sales.
Checked dining and serving areas to verify proper cleanliness and readiness for guests.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Built positive relationships with other front-of-house and kitchen staff.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Utilized POS system to total meal costs and add taxes for final bill calculation.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Greeted incoming guests to escort to assigned dining area and present menus.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Relayed orders to service bar and kitchen via point-of-sale register system.
Performed regular restroom checks to restock supplies and handle minor cleaning.
Greeted guests and sat customers at tables or in waiting areas.
Resolved customer service and food-related issues to maintain guest satisfaction.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Developed long-term relationships with customers to increase opportunities for repeat business.
12/2020 to 05/2021BaristaYakima Valley Memorial Hospital | Selah, WA,
Memorized recipes for specialty coffee beverages and seasonal offerings.
Created complex, hand-crafted beverages based upon customer preferences.
Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
Implemented recycling and compost programs to reduce trash waste and improve green footprint.
Maintained calm demeanor during high-volume periods and special events.
Provided customers with product details, coffee blends and preparation descriptions.
Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves.
Demonstrated techniques on using multiple beverage machines with new team members.
Recommended pastries and sandwiches to pair with customers' beverages.
Ordered and received supplies to restock beverage items.
Maintained clean and organized workspace, enabling coworkers to locate resources and product.
Received and accurately processed customer payments.
Collected payments and provided accurate change.
Prepared and served hot or cold beverages.
Supported highest standards of conduct and service to support company reputation.
Described menu items to customers and suggested appealing products.
Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Described menu items to customers and suggested products based on stated preferences.
Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
Checked brewing equipment for proper functionality.
Input orders into point of sale system and handled customer payments.
Stocked customer service stations with paper products or beverage preparation items.
Utilized coffee maker, espresso machine and French press to prepare coffee.
Addressed and resolved customer concerns to maintain brand loyalty.
Prepared and served coffee, espresso drinks, blended coffees and teas.
Restocked product displays based on demand and projected sales.
Sliced fruits, vegetables and meats for use in food service.
Managed morning rush of customers daily with efficient, levelheaded customer service.
Utilized POS system to receive and process customer payments.
Followed health, safety and sanitation guidelines to pass state inspections.
Wrapped, labeled and dated food items for sale.
Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Memorized official and off-menu coffee and tea preparations.
01/2019 to 05/2019CashierOffice Depot | Lake Worth, FL,
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped with purchases and signed customers up for rewards program.
Accepted cash and credit card payments, issued receipts and provided change.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer services.
Collected payments and provided accurate change.
Directed trash removal and sanitation procedures to keep aisles and register area organized.
Operated cash register or POS system to receive payment by cash, check and credit card.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Discounted purchases by scanning and redeeming coupons.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Processed sales transactions to prevent long customer wait times.
Answered customer questions and provided store information.
Tracked company inventories, moved excess stock and arranged products to improve sales.
Answered product questions with up-to-date knowledge of sales and store promotions.
Used suggestive selling techniques to promote add-on sales.
Delivered high level of customer service to patrons using active listening and engagement skills.
Learned roles of other departments to provide coverage and keep store operational.
Helped customers find specific products, answered questions and offered product advice.
Education and Training
Expected in 05/2026Bachelor of Science | Law (Pre-Law)Champlain College, Burlington, VTGPA:
Expected in 06/2022High School Diploma | Essex High School, Essex Junction VT, GPA:
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