front desk agent resume example with 14+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Professional and well-rounded individual with superior clerical skills and customer service expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Meticulous and skilled in organizing, planning and managing daily clerical needs. Skilled in oral and written communication, team leadership and relationship-building.

  • Microsoft Office
  • Computer skills
  • Conflict resolution
  • Time management
  • Customer Relations
  • Communication
  • Multitasking
  • Reliable and trustworthy
Front Desk Agent, 09/2020 - 03/2021
Westgate Resorts Myrtle Beach, SC,
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Secured guest valuables in main safe or individual boxes.
Full Service Shopper, 06/2017 - 09/2020
Instacart City, STATE,
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Customer Service Booth Cashier, 08/2014 - 07/2016
Whole Foods Market City, STATE,
  • Greeted customers and responded to informational requests.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Resolved issues with cash registers, card scanners and printers.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation and customer service.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Performed general clerical duties including filing, faxing, copying, scanning and mailing.
Purchasing Agent/Administrative Assistant, 01/2012 - 11/2013
Advanced Refrigeration & Air Inc. City, STATE,
  • Responsible for the purchase of refrigeration & AC parts for 15+ service technicians.
  • Negotiated with vendors and suppliers and administered contracts.
  • Purchased the highest quality products for the lowest possible price.
  • Prepared financial reports to include sales, profit margin and expenses.
  • Performed general clerical duties including filing, faxing, copying, scanning and mailing.
  • Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to contractors.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
Stay at Home Parent, 01/2005 - 12/2011
N/A City, STATE,
  • Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
  • Performed housekeeping duties, such as preparing nutritious meals, cleaning laundry, tidying bedrooms, dusting and sanitizing play areas.
  • Transported children to and from school, extra-curricular activities and play-dates.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Administered medication and minor first aid to sick and injured children.
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
  • Prepared healthy and balanced meals and snacks for children to encourage proper nutrition and health development.
  • Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
Education and Training
Associate of Arts: General Studies, Expected in 05/2002
St. Petersburg College - Clearwater, FL,
Status -

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Resume Overview

School Attended

  • St. Petersburg College

Job Titles Held:

  • Front Desk Agent
  • Full Service Shopper
  • Customer Service Booth Cashier
  • Purchasing Agent/Administrative Assistant
  • Stay at Home Parent


  • Associate of Arts

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