Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Pleasant and friendly individual with ability to offer customer assistance in any situation. Enjoys working closely with peers and management to provide positive guest experiences. Seeking role as Front Desk Agent in busy and successful office establishment.

  • Microsoft (1 year)
  • Supervisor (Less than 1 year)
  • Assistant manager (1 year)
  • Training
  • Sales
  • Scheduling
  • Management
  • Inventory
  • Team Building
  • Inventory Management
  • Word
  • Merchandising
  • Customer Service Skills
  • 40 hours life insurance (Less than 1 year)
  • Insurance Verification (Less than 1 year)
  • 40hours insurance 4-20 license (Less than 1 year)
  • Cash Handling
  • Microsoft Excel
  • Retail
  • Medical Billing
  • Dispatch (Less than 1 year)
  • Medical Records
  • Interviewing
  • Dispatch (Less than 1 year)
  • Computer Skills (5 years)
  • Medical Scheduling
  • Medical Office Experience
  • Employee Orientation
  • Dispatch (Less than 1 year)
  • Microsoft Office
  • Administrative, Dispatching, Marketing, Receptionist, Supervising
  • Assistant manager, English, Medical Billing, Recruiting, Phone
  • Call Center, Human Resources, Merchandising, Research, Time Management
  • Cash Handling, Insurance 4, Microsoft Excel, Retail, Typing
  • Cashier, Insurance, Microsoft Office, Retail Management
  • CPR, Inventory Management, Office, Sales
  • Customer services, Inventory, Microsoft Outlook, Selling
  • Customer Service, Team Building, Word, Scheduling
  • Customer Service Skills, Leadership, Office Management, Spanish
  • Customer support, Loss Prevention, Payroll, Supervisor
  • Credit and cash payments
  • Guest amenities
  • Transportation information
  • Oral and written communications
  • Cash transactions
  • Fluent in Spanish and English
  • Listening skills
  • Company policies and procedures
  • Effective planning
  • Reservations
05/2020 to Current Front Desk Agent Kimpton Hotels | Philadelphia, PA,
  • Customer service.
  • Phone calls.
  • Make appointment.
  • Reschedule appointment.
  • Confirm.
  • Medication refill.
  • Pharmacy calls.
  • Insurance verification.
  • New patients.
  • Medicare.
  • Medicaid.
  • Medical records.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
04/2019 to 05/2020 Sales Representative Northern Tool + Equipment | Knoxville, TN,
  • Agent flights rebook customers on flights Irops and schedule changes customer support seats new bookings general information.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Completed order transactions and generated travel documentation and detailed itineraries.
  • Contacted and verified will-call orders and cancellation list or past customers to offer last-minute ticket options.
  • Protected passengers' baggage from loss, theft and damage through proper handling and oversight.
  • Processed reservations and issued travel and hotel vouchers.
  • Recruited, trained and guided team members to offer every passenger top-notch service and support.
03/2015 to 11/2019 Sales Associate Specialist Comoto | Ormond Beach, FL,
  • I won a trip to the Honda Classic of 2017,and also won the employee of the moth and some gift card fir making my goals and highest sales.
  • Now I'm currently working on a projects to make our jobs fun and enjoy every piece of it.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Initiated friendly conversation with each customer to determine level of assistance required.
  • Managed cash register operations using POS system, including processing sales and returns.
  • Helped customers by answering questions and locating merchandise.
  • Generated brand awareness and positive product impressions to increase sales.
  • Assisted in ringing up sales at registers and bagging merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
10/2017 to 03/2019 Store Manager Wilsons Leather | City, STATE,
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw POS operations and cash management to reduce errors.
  • Corrected operational discrepancies by developing and executing process improvements.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Updated store pricing, signage and merchandising to promote specials, sales and discounts.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Managed inventory tracking and physical inventory counts to minimize loss.
Education and Training
Expected in 2017 High school diploma | Forest Hills High School, Palm Beach, FL GPA:
Expected in Online certificate in Dispatcher Dispatching | , , GPA:
March 2016 to March 2017 Dispatcher Present Dispatch January 2021 to Present I took an online class and got my certificate
Additional Information
  • Authorized to work in the US for any employer

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School Attended

  • Forest Hills High School

Job Titles Held:

  • Front Desk Agent
  • Sales Representative
  • Sales Associate Specialist
  • Store Manager


  • High school diploma
  • Online certificate in Dispatcher Dispatching

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