LiveCareer-Resume
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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Warm and friendly individual with ability to help customers in any situation. Enjoys working closely with team members to provide positive guest experiences. Experience as front desk agent in busy and successful resort setting. Polite and positive with exceptional telephone etiquette. Proficient in assisting guests with reservations. I have a can-do attitude and strong desire to work with public.

Skills
  • Room assignments
  • Safety and Security Procedures
  • Registration Processing
  • Automated Telephone Systems
  • Conflict Resolution
  • Decision-Making Abilities
  • Providing Information
  • Cash Handling
  • Hospitality service expertise
  • Guest services
  • File management
  • Conflict and issue documentation
  • Problem-solving skills
Work History
08/2020 to Current Front Desk Agent Kimpton Hotels | New Orleans, LA,
  • Greeted guests at front desk, engaged in pleasant conversation while managing check-in process, provided room keys, and informed guests of policies and amenities.
  • Used quick responses and strong service skills to build relationships with guests and to improve customer retention rate.
  • Explained details regarding property, including restaurants, and pool area, to acclimate guests to hotel environment.
  • Updated customer accounts with add-on room charges or any issues guests had.
  • Collaborated with housekeeping and management team members to handle guest requirements from check-in through check-out.
  • Welcomed each new arrival pleasantly, confirmed reservations and identification.
  • Maintained financial accuracy by collecting payments.
  • Maintained transaction security by verifying payment cards against identification.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Entered customer information using GuestPoint software and updated information whenever patrons changed rooms.
  • Managed roughly 40 or more customer calls during the busy season.
  • Answered customer telephone calls promptly and appropriately.
Education
Expected in 05/1985 to to High School Diploma | Allegan High School, 1560 M-40 North Allegan, MI. 49010, GPA:

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Resume Overview

School Attended

  • Allegan High School

Job Titles Held:

  • Front Desk Agent

Degrees

  • High School Diploma

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