front desk agent resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Fluent in English and Spanish language. Comfortable working in fast-paced environment attending to customer service needs. Also to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Restaurant Reservations
Check In and Check Out Procedures
Customer Service
Room Assignment
Microsoft Office
Problem Solving
Invoicing and Billing
Office Organization
Documentation and Recordkeeping
Staff Training
Cash Handling
Education
ACADEMY oF REAL ESTATEKissimmee, FL, Expected in 04/2011 ā āSALES ASSOCIATE:Real Estate - GPA:
Everest University Online - TampaSeffner, FLExpected in 07/2009 ā āAssociate of Applied Science:Medical Technology - GPA:
Continuing education in medical terminalogy
Still in procees to go back for my bachlors degree
Poinciana High SchoolKissimmee, FLExpected in 06/2009 ā āHigh School Diploma: - GPA:
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work History
Marcus Corporation - Front Desk Agent Green Bay, WI, 10/2021 - Current
Used internal software to process over 55-80 reservations, check-ins and check-outs.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Collected room deposits, $50-$100 fees and payments.
Prepared weekly employee work schedules for team members.
Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
Answered multi-line phone system and greeted callers enthusiastically.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Answered customer telephone calls promptly and appropriately handled needs.
Took reservations over phone, in person and via computer for 50 guests day and provided confirmation information.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Superior Energy - Front Desk Associate Whitesboro, TX, 08/2018 - 10/2020
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Used internal software to process reservations, check-ins and check-outs.
Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
Maintained cleanliness and organization of front desk area.
Updated customer accounts with add-on room charges, minibar use and room service bills.
Planned coverage needs and organized services to support incoming special events.
Kept accounts in balance and ran daily reports to verify totals.
Collected room deposits, fees and payments.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Answered multi-line phone system and greeted callers enthusiastically.
Assisted guests by furnishing information and directions to casino, gift shop and dining areas.
Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Community Medical Services - SERVER/Hostess Kent, OH, 03/2012 - 04/2020
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Kept register accurate through correct billing, payment processing and cash management practices.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Used slow periods to restock supplies, ice, trays and delivery bags.
Worked with POS system to place orders, manage bills and handle complimentary items.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Checked identification for minimum age for sale of alcoholic beverages.
Cultivated warm relationships with regular customers.
Explained menu items and suggested appropriate options for food allergy concerns.
Noted special patron requests and followed up with kitchen to confirm delivery.
Bussed and reset tables to keep dining room and work areas clean.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Collected orders and relayed them to bartenders quickly and accurately.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items and recorded order information.
Inspected dishes and utensils for cleanliness.
Checked over 60 daily IDs to verify ages and uphold Florida state liquor laws
FLORIDA TECHNICAL COLLEGE - Inspector Helper City, STATE, 08/2012 - 01/2013
Performed daily inspection rounds throughout facilities to check on all equipment and machinery.
Used hand tools, instruments, gauges and equipment to complete accurate measurements and noted results for official records.
Repaired faults, reassembled products and completed additional tests.
Conducted tests and diagnostic procedures using tools such as analyzers, multimeters and power supplies.
Disposed of unsound and unsafe materials, products and equipment to prevent inappropriate reuse.
Tested and assembled more than $2000 in product per month
Company Name - Front Desk Receptionist City, State, 12/2010 - 09/2011
Answered central telephone system and directed calls accordingly.
Managed multiple tasks and met time-sensitive deadlines.
Confirmed appointments, communicated with clients and updated client records.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Answered and quickly redirected large volume of calls on central system.
Resolved customer problems and complaints.
Kept reception area clean and neat to give visitors positive first impression.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Maintained building security by monitoring logbook and issuing visitor badges.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Scheduled and confirmed appointments and meetings for senior management team.
Confirmed relevant guest information and payment methods to prevent fraud
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