Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company
success. Highly enthusiastic customer service professional with 5 years client interface experience. Personable and
responsible, solid team player with upbeat, positive attitude. Energetic, outgoing and driven to reach company goals.
Bilingual ( English & Spanish)
Great Customer Service
Strong leadership personality
Ability to Self-Manage and Self-Motivated
Enjoy helping people
Great communications skills
Hotels Earned "Ambassador of the Month" at Westgate Towers in February, 2016 and have been nominated every month since.
Maintained a guest satisfaction rating of greater than 35% since October,2016.
Manage front desk operations with a staff of four.
Customer Assistance Worked with company systems such as MR and Excel, completed all assigned tasks, working overtime as needed.
Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Have been awarded ambassador of the month multiple times for going above and beyond the expectations of guests.
Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding hotel operations, guest activities, and promotions.
Database Maintenance Assist in the managing of the company database and verified, edited and modified guest's information.