Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Career Overview
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 5 years client interface experience. Personable and responsible, solid team player with upbeat, positive attitude. Energetic, outgoing and driven to reach company goals.
Core Strengths
  • Bilingual ( English & Spanish)
  • Very outgoing
  • Great Customer Service
  • Experience Computer skilled
  • Strong leadership personality
  • Ability to Self-Manage and Self-Motivated
  • Motivated Enjoy helping people
  • Great communications skills
  • Hotels Earned "Ambassador of the Month" at Westgate Towers in February, 2016 and have been nominated every month since.
  • Maintained a guest satisfaction rating of greater than 35% since October,2016.
  • Manage front desk operations with a staff of four.
  • Customer Assistance Worked with company systems such as MR and Excel, completed all assigned tasks, working overtime as needed.
  • Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Have been awarded ambassador of the month multiple times for going above and beyond the expectations of guests.
  • Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding hotel operations, guest activities, and promotions.
  • Database Maintenance Assist in the managing of the company database and verified, edited and modified guest's information.
Work Experience
Front Desk Agent / Consierge, 10/2015 - Current
Taher, Inc. Inola, OK,
  • Greeted all guests in a courteous and professional manner.
  • Register guests and issue room keys.
  • process guest payments for room charges, Wi-Fi and phone charges.
  • Perform concierge services for a41/2 -star, 264 -room hotel.
  • Recommend top dining and entertainment options for guests in the Kissimmee area.
  • Balance all rebates and other miscellaneous charges.
  • Answer department telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Keep records of room availability and guests' accounts, manually or using computers.
  • Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.
  • Record guest comments or complaints, referring customers to managers as necessary.
  • Assist guests with any special requests during their visits.
  • Contact housekeeping or maintenance staff when guests report problems.
  • Improve customer service ratings by going above and beyond our guest expectations.
Cashier, 03/2012 - 06/2014
Mears Transportation Service City, STATE,
  • Worked on the computer daily.
  • Was responsible for selling the ticket to our customer for the destination they desire.
  • At the end of each day was responsible for paperwork corrisponding to the sales and information about the days sales.
  • Was also responsible for counting the drawer and taking back the bank at the end of each night.
  • Organized weekly sales reports for the sales department to track product success.
  • Excelled in exceeding daily credit card application goals.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Resolved product issues and shared benefits of new technology.
  • Expressed appreciation and invited customers to return and use the company for future trips.
  • Managed quality communication, customer support and product representation for each client.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Managed cash stock and inventory balances accurately.
Educational Background
High School Diploma: , Expected in 2012
Lake Nona High School - ,
General Orlando, Fl, USA School Achievements 8 Student body government representative Was in Music Classes and Chorus Classes
Bachelor of Science: Occupational Therapy, Expected in 2016
Keiser University - , Fl
Occupational Therapy 4.0
Bilingual ( English & Spanish) Strong organizational skills
approach, back-up, Balance, benefits, bookkeeping, cashier, closing, communications skills, conflict resolution, credit, client, Customer Service experience, Customer service, customer support, English, government, inventory, leadership, listening, Excel, Strong organizational skills, people skills, problem solver, quality, Fast learner, selling, sales, sales reports, Self-Motivated, Spanish, team player, Telecommunication, telephone etiquette, telephone, phone

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School Attended

  • Lake Nona High School
  • Keiser University

Job Titles Held:

  • Front Desk Agent / Consierge
  • Cashier


  • High School Diploma
  • Bachelor of Science

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