Front Desk Agent Resume Example Wyndham Hotel Visalia

FRONT DESK AGENT

Summary

Motivated, Friendly seeking to take on new long-term position in a Reception setting. Highly experienced in working Customer Service.

Skills

Experience

Wyndham Hotel Visalia | Visalia, CAFront Desk Agent03/2019 - Current

Coordinated with internal departments to handle wide range of guest needs.
Posted charges, updated accounts and issued bills to departing guests.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Managed customer complaints and rectified issues to complete satisfaction.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Assisted with administrative tasks, including filing, answering phones and.
Input customer data using OPERA software and made immediate updates to reflect room changes.

Charter Inn & Suites Hotel - Tulare | Tulare, CABreakfast Host/Front Desk Agent02/2013 - 03/2018

Designed custom private function and banquet packages to accommodate groups of up to 100, including business dinners, sales presentations, club meetings, weddings showers.
Answered customers' questions about hours, seating, current wait time and other information.
Calculated charges, issued table checks and collected payments from customers.
Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
Prepared and maintained buffet and coffee bar by checking temperatures, restocking food and monitoring potential avenues of contamination.
Enhanced guests' experiences by fulfilling special requests during visits.
Transported all dirty glassware and utensils from dining room to dish-washing area for proper cleaning.
Recognized VIP customers immediately and provided special treatment, including preferred tables.
Answered telephone to provide establishment information and take party reservations.
Answered phones politely and promptly, accurately recording and confirming reservations.

New Covenant Care Dinuba | Dinuba, CACertified Nursing Assistant01/2010 - 02/2013

Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
Documented patient intake and dietary requirements and assisted with feeding.
Responded to patient alarms and needs-assessment requests to identify course of treatment.
Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Used mobility devices and equipment to carefully and transport patients.

Visalia Dental Group | Visalia, CADental Assistant02/2008 - 03/2008

Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Scheduled cleanings and dental appointments for patients using Dentrix.
Protected patients by sterilizing instruments and equipment between every consultation.
Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.

Education and Training

Reedley College | Reedley, CAReedley Dental Assistant Program in Dental Assisting05/2008

Dinuba Adult School | Dinuba CaCertified Nursing Assistant in Certified Nursing Assistant 04/2008

Dinuba High School | Dinuba, CAHigh School Diploma05/2006

Resume Overview

Companies Worked For:

School Attended

Job Titles Held:

Degrees

Reedley Dental Assistant Program in Dental Assisting
Certified Nursing Assistant in
High School Diploma