front desk agent resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview

Highly enthusiastic customer service professional with [13] years guest interface experience, motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Sharp problem solver
  • Courteous demeanor
  • Adaptive team player
  • Active listening skills
  • Energetic work attitude
  • Customer service expert
  • Telecommunication skills

  • Researched, and successfully resolved client conflicts to prevent loss of key accounts to customer and company's satisfaction.
  • Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Consistently generated additional revenue through skilled sales techniques.
  • Collaborated effectively with other departments to complete all assigned tasks, working overtime as needed.

Work Experience
Front Desk Agent, 01/2008 - 05/2013
Guest Services, Inc. Warrenton, VA,

-Ensure a delightful, seamless arrival and departure experience.

-Handle all guests compliments and comments.

-Process guest charges and payments accurately.

-Effectively achieving full guest satisfaction.

-Encouraging day to day up-selling of guest accommodation.

Food & Beverage Reservationist, 06/2000 - 01/2008
The Ritz Carlton Company City, STATE,

-Prepare reservations for all dining facilities at property.

- Effectively met customer needs and resolved food or service issues.

-Informed guests of restaurant specialties, features and menus.

-Lateral services as hostess for all restaurants.

-Lateral services as Banquet server.

Educational Background
Hotel Management: Extra Mural Studies , Expected in 1991
University of the West Indies - Kingston,
Status -
Certification: Business Administration, Expected in 1989
Durham College - Kingston,
Status -
High School Diploma: , Expected in 1986
St. Hugh's High - Kingston,
Status -

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Resume Overview

School Attended

  • University of the West Indies
  • Durham College
  • St. Hugh's High

Job Titles Held:

  • Front Desk Agent
  • Food & Beverage Reservationist


  • Hotel Management
  • Certification
  • High School Diploma

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