LiveCareer-Resume

front desk agent resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Dedicated and focused [Job Title] who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.

Highlights
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Time management
  • Dedicated team player
  • Microsoft Office proficiency
  • Professional and mature
  • Strong problem solver
  • Resourceful
  • Strong interpersonal skills
Education
International Guide Academy Denver, Colorado Expected in 2008 Certificate : International Tour Management - GPA :
Moraine Valley Community College Palos Hills, Illinois Expected in Associate of Arts : Accounting - GPA :

Accounting

Accomplishments
Experience
Guest Services, Inc. - Front Desk Agent
Stehekin, WA, 03/2013 - 06/2015
  • In charge of customer service, guest welcome, registration, check-in and check-out, obtain, record and post cash and credit card payments, receive calls on multiline telephones, obtain, confirm and process reservations and group bookings via telephone and email, obtain and record guest information, handle guest requests and resolve issues, daily bank reconciliation, preparation of daily reports, assist in other departments as needed.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Supplied key cards and building access to employees and visitors.Made copies, sent faxes and handled all incoming and outgoing correspondence.Properly routed agreements, contracts and invoices through the signature process.Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.

Brightview Senior Living - Front Desk Receptionist
North Andover, MA, Greece 02/2009 - 09/2012
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Planned travel arrangements for [Number] executives and staff.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Supplied key cards and building access to employees and visitors.Made copies, sent faxes and handled all incoming and outgoing correspondence.Created weekly and monthly reports and presentations.Managed the day-to-day calendar for the company’s senior director.Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.
Ols Hotels & Resorts - Call Center Representative/ Service Cashier
Tempe, AZ, 2008 -
  • Maintained the front desk and reception area in a neat and organized fashion.
Per Mar Security Services - Office Manager
Hazelwood, MO, 2000 - 2007
  • Planned travel arrangements for [Number] executives and staff.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Designed electronic file systems and maintained electronic and paper files.Handled all media and public relations inquiries.Maintained the front desk and reception area in a neat and organized fashion.Served as central point of contact for all outside vendors needing to gain access to the building.Planned meetings and prepared conference rooms.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Managed the day-to-day calendar for the company’s senior director.Received and distributed faxes and mail in a timely manner.Received and screened a high volume of internal and external communications, including email and mail.Managed daily office operations and maintenance of equipment.on and services, daily accounting and posting of cash and credit card payments, customer greeting and service in very busy office environment, answered telephones, data entry, ordered supplies, maintained and updated clients' files and information.
Oak Forest Psychological Services - Office Receptionist
City, STATE, 2000 -
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Made copies, sent faxes and handled all incoming and outgoing correspondence.Organized files, developed spreadsheets, faxed reports and scanned documents.Received and distributed faxes and mail in a timely manner.
Languages

English - Fluent

Greek - Advanced

Skills

Accounting, bank reconciliation, call center, interpersonal and communication, credit, clients, Excellent customer service, data entry, detail oriented, email, English, Greek, office, organizing, promotion, quick learner, file maintenance, sales, telephone skills

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Resume Overview

School Attended

  • International Guide Academy
  • Moraine Valley Community College

Job Titles Held:

  • Front Desk Agent
  • Front Desk Receptionist
  • Call Center Representative/ Service Cashier
  • Office Manager
  • Office Receptionist

Degrees

  • Certificate
  • Associate of Arts

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