LiveCareer-Resume

front desk agent resume example with 9+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Dependable worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.

Skills
  • Story development skill
  • Interviewing strength
  • Word
  • Photoshop
  • Customer Complaint Resolution
  • Proofreading
  • Transcription
  • Typing
  • Customer Service
  • Staff Supervision
Experience
04/2021 to Current
Front Desk Agent Marcus Corporation Shakopee, MN,
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Stayed current on local attractions and special events to help guests with entertainment options.
07/2016 to Current
SENIOR STAFF WRITER Clearlink Sales And Support Solana Beach, CA,
  • Produced factual stories for the publication based on interviews, research and first-hand observations
  • Covered breaking news stories by quickly responding to the alerts and delivering up-to-the-minute information
  • Revised work to match the editor's requirements and the space allotted for the story
  • Produced creative and error-free content through utilization of outstanding writing and editing skills
  • Edited work from first draft through final proofs to achieve clarity, style, and organizational goals
  • Reviewed work thoroughly to correct factual errors and grammatical problems
  • Oversaw social media updates to advertise promotional events and further storyline engagement
  • Adapted tone and wording choice to successfully connect with different target audiences
  • Created non-fiction works, including articles, essays, and biographical pieces
  • Reviewed literary criticism and reference materials to address obstacles throughout writing process.
07/2015 to Current
Manager Raising Canes Chicken Odessa, TX,
  • Developed and maintained effective working relationships with team members, management, and customers
  • Evaluated the performance of associates and mentored under performing employees on ways to improve
  • Coordinated work hand offs and schedules with other Shift Managers
  • Trained employees on additional job positions to maintain coverage of roles.
  • Supervised hourly and temporary personnel, provided work direction and reviewed work processes
  • Broke down, cleaned, and sanitized work stations before meal service
  • Stored food in full compliance with food safety policies and procedures
  • Completed daily opening, closing and shift change tasks to keep the kitchen clean and efficient
  • Cleaned workstations, storage areas, and kitchen equipment regularly to minimize contamination and illness risks
  • Coordinated scheduling of deliveries with suppliers and vendors to obtain products on-time and keep stock fresh.
07/2014 to 08/2015
Office Manager's Assistant Common Spirit Laveen, AZ,
  • Managed office calendars and made other arrangements for meetings, travel, and special events
  • Proofread documents and organized records, reports, and documents
  • Operated office equipment, such as personal computers, photocopiers, scanners, voice mail systems, and facsimile machines
  • Answered telephone calls, took messages, and distributed messages to appropriate personnel
  • Communicated with customers and other offices regularly
  • Kept office documents well-organized and quickly retrieved files for team members
  • Organized, ordered and restocked office supplies to keep staff efficient and productive.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
01/2014 to 02/2015
CNA Novolex Iuka, MS,
  • Performed light housekeeping, including cleaning patient rooms and changing sheets on beds
  • Observed condition of patients by examining, including checking of existing conditions, such as open wounds or detecting blood in urine
  • Communicated with physicians, nurses, and other caregivers to exchange information about patient conditions, treatment plans, and activities
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations
  • Helped residents with daily living tasks including feeding, dressing, and personal hygiene
  • Supported the social and emotional needs of patients by providing caring companionship.
03/2013 to 03/2014
Customer Service Representative Nutrien Ltd. Houston, TX,
  • Responded to customer questions and complaints and documented consumer communications
  • Generated reports, correspondence, and documentation for internal and customer use
  • Broke down, cleaned, and sanitized work stations before meal service
  • Served food to customers, maintained guest satisfaction, and addressed customers' needs
  • Completed daily opening, closing and shift change tasks to keep the kitchen clean and efficient
  • Inspected and stored products within required range of temperature and proper storage to preserve food quality and freshness.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
07/2012 to 04/2013
Customer Service Representative Braum's Ice Cream & Dairy Store City, STATE,
  • Answered inbound calls to greet and assist customers with various needs and questions
  • Responded to concerns or complaints of members by taking prompt action, investigating and resolving wide range of issues
  • Prepared for expected needs by readying ingredients such as vegetables to use in cooked dishes
  • Protected the establishment's customers by keeping work areas, utensils and dishes clean and sterilized
  • Cleaned workstations, storage areas, and kitchen equipment regularly to minimize contamination and illness risks
  • Minimized the spoilage of prepared foods by properly storing items in designated containers
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
Education and Training
Expected in 05/2022 to to
Bachelor of Arts: Journalism And Media Production
Cameron University - Lawton, OK
GPA:
  • Minor in Public Relations
Expected in 05/2022 to to
Associate of Arts: Strategic Communication
Cameron University - Lawton, OK
GPA:
Websites, Portfolios, Profiles
  • https://telltaletv.com/author/Jessica-Claire/

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Resume Overview

School Attended

  • Cameron University
  • Cameron University

Job Titles Held:

  • Front Desk Agent
  • SENIOR STAFF WRITER
  • Manager
  • Office Manager's Assistant
  • CNA
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Bachelor of Arts
  • Associate of Arts

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