LiveCareer-Resume

front desk agent resume example with 6+ years of experience

JC J S S JS J S S JS J S S JS J S S JS J S S JS J S S JS
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Service-focused professional and friendly team player with a knack for building productive working relationships. Extensive cash handling experience. Personable and responsible Cashier with more then 4 years of experience in retail and customer service. Solid team player with upbeat, positive attitude and ability to build customer loyalty. Skilled Cashier with excellent track record in managing complex register operations. Hard-working and diligent team player with strong mathematical and customer service strengths. Reliable and friendly manger who quickly learns and masters new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience. Successful at meeting customer needs and salesmanship with a talent. Flexible, helpful Cashier who served as shift leader and keyholder in a large grocery store for the last 4years. Talented at creating friendly, welcoming atmosphere for patrons and co-workers. Talented Shift Leader with excellent quality assurance, issue resolution and interpersonal communication skills. Highly effective at troubleshooting and supervising talented teams. Well-qualified manger proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Experienced Crew Trainer with 4 years of experience. Focused on maximizing team success by providing new members with great training and support. Extensive knowledge of food safety, cleaning and sanitizing procedures. Kept cash drawers accurate and secure with smooth payment processing and no losses. Security-conscious. More than 7 years of customer service. Great computer skills experience

Skills
  • Great Customer service Experience
  • Telephone etiquette
  • Computer skills
  • Multi Tasking
  • Build a strong team work
  • Skilled problem solver
  • Mathematical aptitude
  • Employee training
  • Communication skills
  • Cash handling
Experience
07/2019 to Current Front Desk Agent Guest Services, Inc. | Fort Belvoir, VA,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Secured guest valuables in main safe or individual boxes.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Package Handler
12/2017 to 07/2019 Shift Manager Giant Eagle, Inc. | Monongahela, PA,
  • Helped customers select products that best fit their personal needs.
  • Trained and motivated manger to grow year-over-year (YOY) insurance sales from existing and new customers
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
  • Maintained friendly and professional customer interactions.
  • Built customer confidence by actively listening to their concerns and giving appropriate feedback
  • Resolved customer problems by investigating issues, answering questions and building rapport
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Applied performance data to evaluate and improve operations, target to current business conditions and forecast needs.
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Communicated store policy violations to the leadership team in a timely manner.
  • Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments.
  • Informed customers about all product lines and services offered by the company
  • Offered exceptional customer service to differentiate and promote the company brand.
03/2015 to 12/2017 Crew Trainer Aegion Corp | Port Arthur, TX,
  • Set positive example for team members by providing high-quality, efficient service.
  • Trained other employees in customer service, food safety and performance requirements
  • Resolved issues with POS systems, card readers and receipt printers to prevent customer delays.
  • Prepared and submitted end-of-shift reports using Microsoft office
  • Trained employees in time management and proper ways to complete job duties
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
  • Worked with crews to resolve problems, improve operations and provide exceptional customer service.
  • Assisted call-in customers and solve their problems.
  • Train new cashier on cash and on customer service.
  • Build a great team work
Education and Training
Expected in 06/2017 to to High School Diploma | T.C. Williams High School, Alexandria, VA GPA:
Certifications
  • Accounting for non-accounting

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • T.C. Williams High School

Job Titles Held:

  • Front Desk Agent
  • Shift Manager
  • Crew Trainer

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: