LiveCareer-Resume

front desk agent resume example with 2 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.

Skills
  • Hospitality service expertise
  • Training and development
  • Office management
  • Room assignments
  • Conflict Resolution
  • Communications
  • Time management
  • Problem-solving skills
  • Cash Handling
  • Safety and Security Procedures
  • Decision-Making Abilities
  • Supervision
Work History
Front Desk Agent , 06/2019 to 03/2020
Northern QuestCusick, WA,
  • Maintains an inventory of vacancies, reservations and room assignments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Maintained transaction security by verifying payment cards against identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered customer telephone calls promptly and appropriately.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
Breakfast Attendant, 04/2019 to 12/2019
The Del Monte LodgeOrange, OH,
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Ordered food supplies at end of shift for next day delivery by suppliers.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Greeted customers and answered any questions.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Shift Manager, 08/2018 to 05/2019
Ezcorp, Inc.La Porte, TX,
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
  • Trained and mentored new employees to maximize team performance.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Set overall vision and provided team leadership.
  • Exercised composure under pressure and in escalated customer service scenarios.
Breakfast Attendant/Supervisor, 03/2018 to 12/2018
Courtyard By MarriottCity, STATE,
  • Improved guest comfort and satisfaction through personalized service and support.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures, including setting up registers and checking products.
Education
High School Diploma: , Expected in 05/2012 to Marietta High School - Marietta, GA
GPA:

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Resume Overview

School Attended

  • Marietta High School

Job Titles Held:

  • Front Desk Agent
  • Breakfast Attendant
  • Shift Manager
  • Breakfast Attendant/Supervisor

Degrees

  • High School Diploma

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