Front Desk Agent Resume Example

Resume Score: 80%

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Shanaire
King
Professional Summary

Front Desk Agent adept at maintaining a high level of hospitality, professionalism and business etiquette.

Pleasant and friendly individual with ability to offer customer assistance in any situation. Enjoys working closely with peers and management to provide positive guest experiences. Seeking role as Front Desk Agent in busy and successful hotel establishment.

Skills
  • Reservations
  • Guest amenities
  • Customer service
  • Telephone skills
  • Transportation information
  • Time management
  • Credit and cash payments
  • Safety and security procedures
  • Effective planning
  • Company policies and procedures
  • Mail and packages
  • Cash transactions
  • Reception
  • Hospitality services
  • Administrative skills
  • Oral and written communications
Education
Edward A Reynolds West Side High SchoolNew York, NY2000High School Diploma
Work History
Hilton Hotel- Front Desk Agent
New York, NY01/2018 - 02/2020
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Greeted 100+ daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Answered customer telephone calls promptly and appropriately.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
The Manhattan At Times Square Hotel- Housekeeping Room Attendant
New York, NY01/2014 - 12/2017
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies.
  • Cleaned and stocked minibars with necessary beverages and supplies.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Placed orders for new inventory to guarantee availability of adequate cleaning supplies.
  • Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Provided laundering services for guests by washing, drying and hanging laundry.
  • Maintained public and guest room floors by mopping, sweeping and vacuuming.
  • Cleaned guest room kitchens by cleaning and sanitizing sinks, dishes, cupboards, stove tops and refrigerators.
  • Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
  • Sanitized all kitchen surfaces, wiped down cabinets and swept and mopped floors
  • Stocked bathrooms with toilet paper, towels, and toiletries.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets and upholstered furniture.
  • Replaced used towels and other bathroom amenities such as shampoo, toilet paper and soap.
  • Swept, mopped, and vacuumed floors in 10 rooms.
Hilton Garden Inn Hotel- Hotel Laundry Attendant
Dobbs Ferry, NY03/2011 - 01/2014
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
  • Separate linen according to classification,fabric and color.
  • Counts all soiled linen and records the total.
  • Operates washers and dryers as per established procedures.
  • Loads and unloads washers and dryers.
  • Sorts out stained linen for soaking and re-washing.
  • Folds,stacks,hangs and stores all laundered linen.
  • Separates,counts and records damaged linen and places it in designated areas.
  • Record linen in discard file.
  • Cleans dryer filters as scheduled.
  • Answers telephone and relay messages.
  • Reports any hazardous conditions or malfunctions of equipment to management.
  • Prepare and wraps glasses,if needed.

Resume Overview

Companies Worked For:

  • Hilton Hotel
  • The Manhattan At Times Square Hotel
  • Hilton Garden Inn Hotel

School Attended

  • Edward A Reynolds West Side High School

Job Titles Held:

  • Front Desk Agent
  • Housekeeping Room Attendant
  • Hotel Laundry Attendant

Degrees

  • High School Diploma

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