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Front Desk Agent Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Polite and accommodating Front desk agent bringing 5+ years of experience in hospitality settings. Sincere and helpful when working with guests, families and VIPs to promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight. Hard-working Cook brings detail-oriented approach to food preparation and handling. Keep kitchen areas well-stocked and organized for maximum efficiency. Team-oriented and reliable with excellent communication and problem-solving strengths.

Skills
  • Transportation information
  • Credit and cash payments
  • Guest amenities
  • Safety and security procedures
  • Time management
  • Listening skills
  • Reservations
  • Administrative skills
  • Company policies and procedures
  • Keenness of insight
  • Microsoft Office
  • Hospitality services
  • Cash transactions
  • Payment oversight
  • Marketing
  • Focused and disciplined
  • Food handlers card
  • Cleaning and organization
  • Team-oriented
  • Multitasking
Experience
11/2020 to Current
Front Desk Agent Bluegreen Resorts Atlanta, GA,
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Responded to inquiries and room requests made online, by phone or email.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
  • Secured guest valuables in main safe or individual boxes.
  • Computed guest billings and posted charges to room accounts.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Supported daily operations of hotel front desk, including guest communication and concierge duties in [Job Title]'s absence.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Promoted loyalty by signing customers up for [Type] rewards program and encouraged repeat stays through exceptional service.
  • Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
  • Shared information with patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Issued room keys to guests upon check-in and answered questions regarding proper use.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
  • Completed end-of-day reporting and balanced registers to maintain financial accuracy.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Facilitated front desk operations for busy high-volume hotel.
  • Monitored reservations to track incoming parties and special events.
  • Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Handled high volume of phone calls and routed to proper guest or internal department.
  • Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
08/2018 to 10/2018
Cook Homestead At Hamilton Trenton, NJ,
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Placed frequently used food such as chicken and fish in proper storage containers and placed perishable items in refrigerator.
  • Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.
  • Created approximately 25-30 orders simultaneously during busy periods.
  • Grilled and deep fried various foods, including meats, potatoes and fish.
  • Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
  • Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
  • Performed work station prep, including [Task] and [Task] prior to shift start.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Collaborated closely with cooks to participate in staff meetings and resolve service, product and personnel issues.
  • Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
  • Replenished food items from inventory and rotated ingredients to use oldest products first.
11/2016 to 09/2018
Cashier Jc Penney Cedar Rapids, IA,
  • Operated cash register, collected payments and provided accurate change.
  • Helped customers find specific products, answered questions and offered product advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Received payments for [Product or Service] and issued receipts.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Assisted Cashiers with completing end-of-day counts and securing funds to prevent loss or theft.
  • Resolved issues regarding customer complaints and escalated worsening concerns to Cashier for remediation.
  • Increased sales 25% by suggesting specific purchases to customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Learned roles of other departments to provide coverage and keep store operational.
Education and Training
Expected in 06/2015
High School Diploma:
Roseville Adult School - Roseville, CA,
GPA:

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Resume Overview

School Attended
  • Roseville Adult School
Job Titles Held:
  • Front Desk Agent
  • Cook
  • Cashier
Degrees
  • High School Diploma