Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Resourceful, creative, and passionate about providing valuable service. I take pride in communicating the common goal to keep both consumer and company satisfied. I am interested in A position that will help gain the opportunity to promote gratification within my obligation. Given the opportunity, I will expand hospitality and management expertise. I am seeking a position to challenge myself conveying knowledgeable methods of effective, communication and inter-personal skills.

Skills
  • Hospitality service expertise
  • Cash Handling
  • Conference and meeting planning
  • Corporate branding
  • Conflict and issue documentation
  • Sales expertise
  • Word processing
  • File management
  • Team Building
  • Administrative support
  • Registration
  • Guest services
  • Training and mentoring
  • Time management
  • Problem-solving skills
Education
ARTS – BROWARD COLLEGE Hollywood, FL, Expected in 12/2014 Associate of Arts : - GPA :
Work History
Noble House Hotels And Resorts - Front Desk Agent
Jackson, WY, 12/2020 - Current
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
  • Used internal software to process reservations, check-ins and check-outs
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures
  • Oversaw fast-paced front desk operations and guests' needs at busy facility
  • Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
  • Confirmed relevant guest information and payment methods to prevent fraud
  • Issued room keys to guests upon check-in and answered questions regarding proper use
  • Answered customer telephone calls promptly and appropriately handled needs
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone
  • Collected room deposits, fees and payments
General Mills, Inc. - Operations & Client Services Lead
Cincinnati, OH, 10/2018 - 04/2020
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
  • Devised processes to boost long-term business success and increase profit levels.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Spearheaded department training for appraisals of new components.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Reviewed shift reports to understand current numbers and trends.
HARD ROCK GIRL/WAITRESS, HARD ROCK HOTEL&CASINO - Waitress/Hard-Rock Girl
City, STATE, 06/2016 - 10/2018
  • Attended special events; Help with general questions and lead give-a-ways.
  • Delivered beverages & cocktails to customer locations within specific timeframes
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Carried out day-day-day duties accurately and efficiently
  • Worked flexible hours; night, weekend, and holiday shifts
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Vitamin Water - Brand Ambassador
City, STATE, 10/2015 - 02/2017
  • VITAMIN WATER.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Monitored marketing execution plan and team performance.
  • Build relationship with clients on social media network.
  • Submitted detail reports regarding inventory and payroll hours.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Conducted research, gathered information from multiple sources and presented results.
  • Monitored company inventory to keep stock levels and databases updated.
  • Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
  • Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
  • Communicated product information with confidence and educated consumers about company.

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Resume Overview

School Attended

  • ARTS – BROWARD COLLEGE

Job Titles Held:

  • Front Desk Agent
  • Operations & Client Services Lead
  • Waitress/Hard-Rock Girl
  • Brand Ambassador

Degrees

  • Associate of Arts

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