Resourceful, creative, and passionate about providing valuable service. I take pride in communicating the common goal to keep both consumer and company satisfied. I am interested in A position that will help gain the opportunity to promote gratification within my obligation. Given the opportunity, I will expand hospitality and management expertise. I am seeking a position to challenge myself conveying knowledgeable methods of effective, communication and inter-personal skills.
Skills
Hospitality service expertise
Cash Handling
Conference and meeting planning
Corporate branding
Conflict and issue documentation
Sales expertise
Word processing
File management
Team Building
Administrative support
Registration
Guest services
Training and mentoring
Time management
Problem-solving skills
Education
ARTS – BROWARD COLLEGEHollywood, FL, Expected in 12/2014 – –Associate of Arts: - GPA:
Work History
Noble House Hotels And Resorts - Front Desk Agent Jackson, WY, 12/2020 - Current
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
Used internal software to process reservations, check-ins and check-outs
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities
Educated guests on hotel security features and instructed on important information regarding safety processes and procedures
Oversaw fast-paced front desk operations and guests' needs at busy facility
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
Confirmed relevant guest information and payment methods to prevent fraud
Issued room keys to guests upon check-in and answered questions regarding proper use
Answered customer telephone calls promptly and appropriately handled needs
Welcomed each new arrival pleasantly and confirmed reservations and identification
Responded swiftly to room requests and other inquiries made via establishment website, email or phone
Collected room deposits, fees and payments
General Mills, Inc. - Operations & Client Services Lead Cincinnati, OH, 10/2018 - 04/2020
Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Devised processes to boost long-term business success and increase profit levels.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Spearheaded department training for appraisals of new components.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Reviewed shift reports to understand current numbers and trends.
HARD ROCK GIRL/WAITRESS, HARD ROCK HOTEL&CASINO - Waitress/Hard-Rock Girl City, STATE, 06/2016 - 10/2018
Attended special events; Help with general questions and lead give-a-ways.
Delivered beverages & cocktails to customer locations within specific timeframes
Offered friendly and efficient service to customers, handled challenging situations with ease
Actively listened to customers' requests, confirming full understanding before addressing concerns
Carried out day-day-day duties accurately and efficiently
Worked flexible hours; night, weekend, and holiday shifts
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Greeted new customers, discussed specials and took drink orders.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Checked identification for minimum age for sale of alcoholic beverages.
Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Vitamin Water - Brand Ambassador City, STATE, 10/2015 - 02/2017
VITAMIN WATER.
Answered product questions with up-to-date knowledge of sales and store promotions.
Monitored marketing execution plan and team performance.
Build relationship with clients on social media network.
Submitted detail reports regarding inventory and payroll hours.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Conducted research, gathered information from multiple sources and presented results.
Monitored company inventory to keep stock levels and databases updated.
Increased brand awareness through event marketing, demonstrations, sales and brand promotion.
Assisted with daily opening and closing tasks to maintain clean, neat and professional store.
Communicated product information with confidence and educated consumers about company.
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