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Front Desk Agent Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced offering years of superior hospitality service. Highly skilled in managing reservations, mitigating dissatisfaction and increasing guest loyalty through targeted service. Proficient in with friendly and decisive approach to resolving challenges.

Skills
  • Room assignments
  • Lobby auditing
  • Safety and Security Procedures
  • Registration Processing
  • Conflict Resolution
  • Decision-Making Abilities
  • Problem-solving skills
  • Administrative support
  • Hospitality service expertise
  • File management
  • Clerical duties
  • Office management
  • Conflict and issue documentation
  • Guest services
  • Cash Handling
  • Bookkeeping
  • Team Building
Work History
Front Desk Agent, 12/2019 to Current
Noble House Hotels And Resorts Fort Lauderdale, FL,
  • Explained details regarding property, pool area and fitness center to acclimate patrons to resort environment.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Maintained transaction security by verifying payment cards against identification.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Acquired in-depth knowledge of surrounding area to provide guests with information about dining options, entertainment and activities.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Front Desk Agent, 04/2018 to 12/2019
Noble House Hotels And Resorts Gateway, CO,
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Maintained transaction security by verifying payment cards against identification.
  • Explained details regarding property, including restaurants, spa and fitness center to acclimate patrons to resort environment.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Agent, 02/2017 to 04/2018
Noble House Hotels And Resorts Bryan, TX,
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Quickly answered calls and routed to proper guest or department using multiline phone system.
  • Explained details regarding property, including restaurants, and fitness center to acclimate patrons to resort environment.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Took reservations over phone, in person and via computer for guests and provided confirmation information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Associate / Assistant Manager, 05/2014 to 02/2017
Hawthorn Suites By Wyndham City, STATE,
  • Provided responses to guest reviews on TripAdvisor, Booking.com and other websites within 48 hours.
  • Coordinated with housekeeping, maintenance and security to meet all guest needs.
  • Worked with housekeeping team to resolve issues or questions.
  • Supervised front desk staff consisting of employees.
  • Responded to customer service inquiries, both in-person and by telephone.
  • Provided resources for training new employees and ongoing training for current staff.
  • Welcomed guests and focused on providing positive lodging experience.
  • Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
  • Trained front office staff in fire, life and other emergency procedures.
  • Sorted mail and other important data, promoting quick delivery of all messages to recipients.
  • Controlled cash and credit card payment transactions at front desk.
  • Immediately contacted housekeeping staff and maintenance department regarding guest room issues, including to promote quick remediation.
  • Handled tasks and responsibilities for front office employees during periods of understaffing.
  • Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
  • Provided services efficiently and with high level of accuracy.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Entered customer data updated information whenever patrons changed rooms.
  • Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Prepared weekly employee work schedules for team members ensuring all shifts received adequate coverage.
  • Planned coverage needs and organized services to support incoming special events.
  • Completed employee appraisals to conduct annual reviews.
  • Monitored front desk staffing hours and scheduled weekly employee shifts.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Balanced hotel accounts at end of day.
  • Performed daily inventory for keys and linens and detailed all information in audit reports.
  • Responded to telephone, email, and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Trained new staff on correct procedures, compliance requirements and performance strategies.
Education
High School Diploma: , Expected in 06/1983
to
Cadiz High School - Cadiz, OH,
GPA:
Associates: Business Administration, Expected in 05/1986
to
Bliss College - Columbus, OH,
GPA:

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Resume Strength

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  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Cadiz High School
  • Bliss College
Job Titles Held:
  • Front Desk Agent
  • Front Desk Agent
  • Front Desk Agent
  • Front Desk Associate / Assistant Manager
Degrees
  • High School Diploma
  • Associates