front desk agent resume example with 3+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Skills
Guest Service and Support
Hotel Safe Deposits
Problem Solving
Decision Making
Microsoft Office
Nightly Audits
Check In and Check Out Procedures
Payment Collection
Invoicing and Billing
Staff Scheduling
Trash Collection and Disposal
Room and Public Space Cleaning
Work History
01/2022 to CurrentFront Desk AgentHorseshoe Bay Resort | Horseshoe Bay, TX,
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Answered customer telephone calls promptly and appropriately handled needs.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Collected room deposits, fees and payments.
Used internal software to process reservations, check-ins and check-outs.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
08/2020 to 08/2021Front Desk AgentHorseshoe Bay Resort | Horseshoe Bay, TX,
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Answered customer telephone calls promptly and appropriately handled needs.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Collected room deposits, fees and payments.
Used internal software to process reservations, check-ins and check-outs.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Answered multi-line phone system and greeted callers enthusiastically.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
Prepared weekly employee work schedules for team members.
Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Handled tasks and responsibilities for front office employees during periods of understaffing.
Created lasting relationships with guests that built loyalty and drove hotel revenue.
Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Disposed of trash and recyclables each day to avoid waste buildup.
Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Dusted picture frames and wall hangings with cloth.
11/2019 to 10/2020CashierBeaumont Hospitals | Newport, MI,
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Helped customers complete purchases, locate items and join reward programs.
Restocked and organized merchandise in front lanes.
Worked closely with shift manager to solve problems and handle customer concerns.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Maintained cash drawer of $500 or more per shift.
Checked identification for proof-of-age for alcohol and tobacco sales.
05/2017 to 05/2019Cook IIState Of Kentucky | Phelps, KY,
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Communicated closely with servers to fully understand special orders for customers.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
Mentored staff in expectations and parameters of kitchen goals and daily work.
Maintained central standardized recipe and ingredient repository with nutritional and cost information.
Education
Expected in 06/2010 to to High School Diploma | Booker T. Washington High School, Norfolk, VA, GPA:
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