front desk agent resume example with 3+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Versatile front desk agent offering 3 years of experience in hospitality environments. Talented at coordinating front desk operations to efficiently meet both guest and business needs. Service-oriented and responsive with expertise and adaptability to handle any need.
Reliable and hardworking bartender familiar with working alone or with team to serve more than 10 customers per shift. Experienced overseeing complex server waitstaff, food delivery and customer support operations. Thriving interpersonal and multitasking skills honed in fast-paced environment. Personable and dedicated Customer Service Representative with extensive experience in food and beverage industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
Conflict management
Credit and cash payments
Safety and security procedures
Transportation information
Guest amenities
Cash transactions
Microsoft Office
Reservations
Hospitality services
Oral and written communications
Listening skills
Time management
Outstanding customer service
Anticipating guest needs
Proficient in mixology
Safe serving knowledge
Extensive spirits knowledge
Alcohol ordering
Maintaining glassware stock
Outgoing personality
Maintaining a clean bar
Team building
Courteous
Balancing the cash register
Service-oriented mindset
Cash and credit transactions
Food service
Organizational ability
Cash register operation
Excellent judgment
Basic accounting
Able to stand long hours
Experience
10/2019 to CurrentFront Desk AgentConcord Hospitality | Carlstadt, NJ,
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Explained and pointed out property details to patrons, including dining areas, pool, spa and fitness center.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Set guest and group reservations and processed check-ins and check-outs.
Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Computed guest billings and posted charges to room accounts.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Input customer data using Opera software and made immediate updates to reflect room changes.
Posted charges, updated accounts and issued bills to departing guests.
Managed customer complaints and rectified issues to complete satisfaction.
Delivered key administrative support to coworkers, taking on additional tasks during peak times.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Responded to inquiries and room requests made online, by phone or email.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Pleasantly greeted every guest approaching front desk, maintaining upbeat demeanor even during moments of stress.
Stayed current on local attractions and special events to help guests with entertainment options.
Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Monitored reservations to track incoming parties and special events.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Handled high volume of phone calls and routed to proper guest or internal department.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment.
10/2019 to 03/2020Bartender SupervisorRush Enterprises | Hutchins, TX,
Supervised cleanliness of guest service areas before, during and after service.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
Checked identification of customers to verify age requirements needed to purchase alcohol.
Made product recommendations to customers based on preference, food pairings and special promotions.
Worked with management to plan and implement special events to boost customer numbers and profits.
Engaged in small talk with patrons to build rapport and earn repeat business.
Prepared mixed drinks and poured wine, beer and nonalcoholic beverages for average of 15 patrons per shift.
Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Optimized bar inventory and storage to effectively meet expected business levels with adequate stock of alcohol, soft drinks and other supplies.
Collected food, wine and appetizer orders from patrons and promoted upsell items.
Managed up to 10 customers per shift while simultaneously becoming restaurant server as well
Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Reduced inventory losses by creating new drink menu items to move older products.
Stocked bar with beer, wine, liquor and related supplies.
Created list of signature beverage items to increase overall revenue and patron loyalty.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Monitored patrons to keep alcohol consumption at designated levels.
Balanced daily registers and generated sales reports to support financial and administrative objectives.
Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Designed and implemented new cocktails to drive customer interest and sales numbers.
Planned and updated menus to capitalize on changing trends in customer preferences.
12/2018 to 09/2019CashierParadies Lagardère Travel Retail | Long Beach, CA,
Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
Followed all restaurant guidelines in regards to food safety and hygiene to prevent illness.
Assisted at the drive-thru window by swiftly handling cash and credit card transactions.
Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Completed closing duties by emptying trash, sanitizing tables, sweeping and polishing floors
Processed customers' payments and provided receipts.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
05/2017 to 09/2019Server/BartenderElite Cigar Cafe | City, STATE,
Operated POS terminals to input orders, split bills and calculate totals.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Adhered to minimum age requirements for consumption of alcoholic beverages by checking identification.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Reviewed identification for patrons before serving alcoholic drinks.
Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Greeted newly seated guests quickly and efficiently.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Prepared both alcoholic and non-alcoholic beverages as specified by patrons, consistently delivering to tables or bar without spillage.
Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Requested photo identification from patrons ordering alcoholic beverages to verify legal age of consumption.
Prepared and served cold, hot and alcoholic beverages to guests.
Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
Sent orders to kitchen staff by sending ticket through POS system
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Processed customers' payments and provided receipts.
Cleaned dishes with detergent, rinsing and sanitizing chemicals in 3 -compartment sink.
Minimized customer wait times by efficiently taking and filling large volume of orders each day.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Calculated charges, issued table checks and collected payments from customers.
Education and Training
Expected in to to High School Diploma | Pierce College, Puyallup, WAGPA:
Expected in to to High School Diploma | Penn Foster College, Scottsdale, AZGPA:
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