front desk agent resume example with 5+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in Food Service and Hospitality industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Communicative Server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering over Six years experience providing service to an abundance of dinner guests at various resturaunts all over Battle Creek. Detailed organizer of service operations with versatility in stressful circumstances.
Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.
Skills
Registration processing
Room assignments
Check in and check out
Guest services
Cash Handling Expert
Problem-solving skills
Conflict and issue documentation
Sales expertise
Point of sale knowledge
Order accuracy
Good listening skills
Multi-line phone talent
Computer proficient
Creative problem solving
Data Entry
Quick learner
Money handling abilities
POS systems expert
Work History
Front Desk Agent, 01/2020 to Current Concord Hospitality – Lyndhurst, OH,
Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
Promoted local entertainment and sporting events and offered details to assist patrons.
Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
Kept accounts in balance and ran daily reports to verify totals.
Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Provided services efficiently and with high level of accuracy.
Executed positive demeanor to each and every visitor approaching front desk.
Confirmed relevant guest information and payment methods to prevent fraud.
Quickly answered calls and routed to proper guest or department using multiline phone system.
Politely welcomed arriving guests, providing room keys and information on amenities and policies.
Took reservations over phone, in person and via computer for guests and provided confirmation information.
Promptly answered multi-line phone system and greeted callers enthusiastically.
Issued room keys to guests upon check-in and answered questions regarding proper use.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Oversaw night auditing duties, including verification of daily room occupancy and hotel revenue.
Server, 05/2019 to Current Ecumen – Duluth, MN,
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
Kept register accurate through correct billing, payment processing and cash management practices
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils and to-go supplies.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
Checked identification to enforce age regulations for alcoholic beverages
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business
Prepared beverages and filled food orders for customers
Greeted and maintained relationships with regular customers
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns
Customer Service Representative/Server, 10/2015 to 05/2019 Four Seasons Hotels Inc – New Orleans, LA,
Answered customer telephone calls promptly to avoid on-hold wait times.
Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
Kept register accurate through correct billing, payment processing and cash management practices.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Bussed and reset 15-20 tables per shift, working efficiently to keep dining room and work areas clean.
Greeted and maintained relationships with regular customers.
Server, 09/2018 to 04/2019 Shwe Mandalay Burmese Cuisine – City, STATE,
Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Prepared beverages and filled food orders for customers.
Greeted and maintained relationships with regular customers.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Education
High School Diploma: , Expected in 06/2013 to Calhoun Community High School - Battle Creek, MI, GPA:
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