front desk agent resume example with 11+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Communicative oth lenguajes. English and Spanish with 1 years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time.
Well-rounded committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Reliable with 1 years of experience in guest reception and customer service. Committed to prompt guest support and compliant handling to drive satisfaction and encourage repeat business. Strong communicator with in-depth understanding of travel planning websites and reservations software.
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Service-oriented Front Desk Agent with 1 years of experience providing unparalleled service to guests. Delivers pleasant and comfortable guest experiences. Well-versed in managing reservations and group events.
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Skills
Decision Making
Payment Processing
Two-Way Radio Operation
Invoicing and Billing
Problem Solving
Feedback Collection
Credit and Cash Payments
Safety and Security Procedures
Verbal and Written Communication
Guest Amenities
Account Balancing
Housekeeping Notification
Guest Message Transmission
Payment Collection
Basic Food Service
Reservations Management
Problem-Solving
Lobby Maintenance
Room Assignment
Nightly Audits
Teamwork and Collaboration
Hotel Safe Deposits
Check In and Check Out Procedures
Guest Registration
Customer Service
Account Review
Incoming Mail Sorting
Computer Skills
Experience
Front Desk Agent, 05/2021 - Current Central Lakes College – Perham, MN,
Responded to inquiries and room requests made online, by phone and via email.
Posted charges, updated accounts and issued bills to departing guests.
Stayed current on local attractions and special events to help guests with entertainment options.
Supervised daily operations of hotel front desk in absence of manager.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Answered telephones and greeted visitors to assist, answer questions and direct.
Facilitated successful front desk operations for high-volume hotel.
Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Received incoming calls and coordinated with staff to fulfill customer requests.
Handled payment processing and provided customers with receipts and proper bills and change.
Input customer data into reservation systems and updated to reflect room changes.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Showed off dining areas, pool, spa and fitness center to prospective and current guests.
Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Communicated safety processes and procedures with customers during emergencies.
Coordinated with internal departments to handle wide range of guest needs.
Manager's Assistant, 01/2020 - 04/2021 Massage Envy – Marin City, CA,
Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
Maintained records through timely updates to employee and other files.
Read and analyzed incoming memos, submissions and reports to determine significance and plan distribution.
Conducted inside training sessions to educate employees on products and company policies.
Assisted with revenue and profitability improvements, advertising, sales and human resources initiatives.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Delegated daily tasks to team members to optimize group productivity.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
Conducted research, compiled data and prepared documentation for consideration and presentation to upper management.
Utilized company reports to analyze sales, gross profit and inventory activity.
Enforced company policies and procedures to strengthen operational standards across departments.
Manager, 06/2010 - 12/2019 Faith House Cleaning – City, STATE,
Assigned tasks to associates to fit skill levels and maximize team performance.
Recruited and hired qualified candidates to fill open positions.
Greeted and encouraged feedback from customers to implement in-store operational changes.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Trained employees on additional job positions to maintain coverage of roles.
Maintained contact with clients and assisted in developing procedures to identify and track value-added services.
Conducted quality, timely performance feedback and performance appraisals.
Applied continuous improvement program in daily activities to boost productivity, improve quality and reduce costs.
Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
Set sales and profit goals and implemented plans to correct performance deficiencies.
Administered annual operating and capital budget to facilitate profitability.
Examined merchandise to correctly price and display products.
Oversaw storewide merchandising benchmarks to maintain operational excellence.
Oversaw efficient receiving and inventory management to keep stock within optimal levels.
Evaluated store performance and incorporated feedback to implement improvement plans.
Identified business issues, creating customized solutions for individual problems.
Created multiple schedules for or cleaning ladies to keep every shift well-staffed during holidays and busy periods.
Aided senior leadership by meeting with clients to research cases, collect data and interpret information for daily report generation.
Automated office operations, managed client correspondence and tracked records.
Reviewed employee performance and delivered constructive feedback to improve performances
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture.
Assessed business expenditures and financial trends to implement realistic company budgets.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Reviewed resources and assets for departmental activities, noting compliance issues with industry standards and regulatory agencies.
Streamlined ordering and Inventory procedures to identify top sellers and reduce over-stock.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Delegated work to staff, setting priorities and goals.
Assessed current office procedures and implemented improvements, boosting productivity 50%.
Reduced process gaps, effectively managing and training 2-4 employees weekly on best practices to ensure optimal productivity.
Coordinated work schedules and distributed tasks to 25 employees in housekeeping department.
Recruited and trained new employees to meet job requirements.
Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Managed programs for 60+ locations by supervising cleaning and servicing over numerous families.
Reviewed monthly financial results with partners to identify opportunities to improve profitability.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Improved productivity initiatives, coordinating itinerary and scheduling appointments.
Coached staff on strategies to enhance performance and improve customer relations.
Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
Planned and implemented layout enhancements to promote efficiency and maximize space utilization.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Conferred with business leaders to evaluate business needs and implement operational improvements.
Studied existing procedures and policies to offer optimal leadership to employees and keep operations when standing in for absent managers.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
Strengthened operational efficiencies and traceability, developing organizational filing systems for confidential client records and reports.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Planned and optimized warehouse work processes to improve fulfillment system efficiency.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Reduced financial discrepancies by accurately managing accounting documentation.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Mitigated work flow down time, accurately scheduling enterprise service installation completion.
Drafted manuals and resources to identify services to clients.
Oversaw workforce schedules and allocated resources in collaboration with housekeeping in order to achieve project goals.
Established ambitious goals for employees to promote achievement and surpass business targets.
Mitigated risk by ensuring regulatory compliance for required licensing.
Met with each associate to establish realistic monthly sales goals.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Directed administrative professional teams and assessed individual progress and efficiency.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Enhanced data collection accuracy by preparing, authoring and updating communications and policy memorandums.
Oversaw sales and marketing operations while developing strategic partnerships.
Strengthened product branding initiatives and coordinated effective marketing campaigns.
Supervised [Number][Job title]s completing efficient daily [Task] and [Task].
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Employed extensive knowledge of [Type] system to make clones, snapshots, templates, monitor system and resources.
Supervised [Number] customer service calls per week to track support issues and improve operating procedures.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
Treated associates with fairness and respect, providing recognition of accomplishments.
Led team of [number] professionals with [number] direct reports.
Coordinated work of [Number] employees by offering clear direction and motivational leadership.
Developed and mentored team members to provide hospitable, professional service while adhering to established service models.
Interacted with prospects and customers at various events, including trade shows, seminars and workshops.
Education and Training
: , Expected in - Texas - , GPA: Status -
: Business Administration And Management, Expected in - San Jacinto College District - Pasadena, TX GPA: Status -
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