Front Desk Agent Resume Example Company Name

FRONT DESK AGENT

Summary

Service-oriented Front Desk Agent with [Number] years of experience providing unparalleled service to guests of upscale hotels. Dedicated team professional adept at ensuring pleasant and comfortable guest experiences. Well-versed in managing reservations and group events, with proficiency in [Software].

Remarkable [Job Title] providing superior level of customer service to guests and prospective guests. Proven ability to run [Type] front desk, keep customers satisfied and resolve any conflicts that may arise. Technically-savvy, friendly, punctual and always prepared for any challenge.

Self-motivated [Job Title] with [Number] years of experience in guest services. Pleasant personality coupled with talents in [Skill] and [Skill]. Service-driven multitasker ready to take next step in career with position with [Company].

Polite and accommodating [Job Title] bringing [Number]-year background in hospitality settings. Accustomed to working with guests, families and VIPs to handle promote satisfaction and brand loyalty. Knowledgeable about handling reservations and accounting functions with little oversight.

Motivated to apply education and [Type] abilities to enhance [Type] operations. Eager to learn new skills and advance knowledge with hands-on experience. Proficient in [Software] and [Software] with advanced interpersonal abilities.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Soft skill], [Soft skill] and [Soft skill]. Highly organized, proactive and punctual with team-oriented mentality.

Skills

Front desk reservations
Front desk communications
Front desk operations

ASI Front Desk
Overseeing front desk

Experience

Front Desk Agent - Company Name (City, State)February 2018 - April 2020

Posted room charges such as food, liquor and telephone calls based on individual customer actions.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Managed all front desk operations for busy high-volume hotel.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
Arranged special accommodations for guests to maintain optimal satisfaction
Managed customer complaints and rectified issues to complete satisfaction.
Secured guest valuables in main safe or individual boxes.
Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Handled payment processing duties and provided customers with receipts and proper bills and change.

Cook - Company Name (City, State)August 2016 - May 2018

Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
Operated all bakery equipment, including ovens, proofers, fryers, sheeters, rounders, scales and mixers.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Replenished food items from inventory and rotated ingredients to use oldest products first.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Chopped, diced, and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Emphasized food quality and specialized baking techniques to set items apart from competitor offerings.
Mixed, weighed and proofed ingredients to match exact recipe formula.
Operated all kitchen equipment safely to avoid injuries.
Precooked certain items during slow periods to reduce wait times at lunch and dinner rush.

Housekeeping Attendant - Company Name (City, State)September 2013 - April 2016

Delivered special request items such as cribs to guest rooms.
Cleaned and dusted cobwebs on light fixtures, baseboards and window sills.
Informed supervisor when supplies were low.
Washed and polished glass windows and doors to keep entryways clear and professional.
Replenished guest supplies and amenities.
Provided deep cleaning services for areas in need of additional sanitation.
Sterilized kitchenettes and bathroom areas following proper company procedures and using appropriate cleaning products.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
Removed all trash from rooms and replaced liners to wastebaskets.
Polished and sanitized hard surfaces, including floors, counters, bathtubs and window sills.
Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Moved beds, sofas and [Type] furniture to wipe down baseboards and alleviate dust and dirt from hard-to-reach areas.
Removed soiled linens and articles from rooms and delivered to laundry area.
Mapped out daily cleaning work assignments by assessing vacant room roster.
Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Organized supplies for efficient use based on expected customer needs.

Teacher - Company Name (City, State)January 2011 - August 2014

Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.
Created lesson plans in accordance with state curriculum and school-wide curriculum standards.
Identified and documented learning achievements by reporting outcomes, performance information and program adjustments used to boost comprehension.
Established positive relationships with students, parents, fellow teachers and school administrators.
Taught students in various stages of cognitive, linguistic, social and emotional development.
Earned positive feedback from parents regarding classroom instruction and student learning success.
Planned and implemented lessons using various teaching strategies to meet diverse student needs.
Observed children and recorded activities, maintained daily records and created safe environments during activities, meals and naps.
Motivated students to be more engaged in classes through applying positive reinforcement techniques.
Made policy decisions in conjunction with daycare board.
Created infant area, toddler area and preschool area of play within daycare area.
Enhanced sensory abilities by giving children access to numerous textures and shapes.
Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Taught children foundational skills such as colors, shapes and letters.
Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
Organized and led activities to promote physical, mental and social development.
Maintained daily records of individual activities, behaviors, meals and naps.
Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
Established indoor and outdoor safe play environments for toddler-age children.

Education and Training

High School DiplomaMay 2015Southwestern High School, City, State

Resume Overview

School Attended

Southwestern High School

Job Titles Held:

Front Desk Agent
Cook
Housekeeping Attendant
Teacher

Degrees

High School Diploma

Front Desk Agent Resume Example

Resume Score: 80%

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